{"id":1713389,"date":"2024-12-16T12:00:00","date_gmt":"2024-12-16T17:00:00","guid":{"rendered":"http:\/\/dev.sweetwater.com\/sweetcare\/?page_id=1713389"},"modified":"2025-05-21T11:23:26","modified_gmt":"2025-05-21T15:23:26","slug":"remote-software-download","status":"publish","type":"page","link":"https:\/\/www.sweetwater.com\/sweetcare\/remote-software-download\/","title":{"rendered":"SweetCare Remote Software Download"},"content":{"rendered":"\n<div class=\"wp-block-columns are-vertically-aligned-center\">\n<div class=\"wp-block-column is-vertically-aligned-center\" style=\"flex-basis:66%\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container\">\n<h2 id=\"Getting-Started-with-SweetCare-Remote\" class=\"wp-block-cgb-block-customheader blackHeader alignLeft noUnderline customh2 swheader\">Getting Started with SweetCare Remote<\/h2>\n\n\n\n<p>Our Sweetwater Support team can assist you remotely!&nbsp;We can provide online remote-access assistance for your Sweetwater-purchased hardware and software.<\/p>\n\n\n\n<p>Sweetwater Support can quickly and effectively help you using free remote-control software called Splashtop. Our expert team can view and control your system to troubleshoot and get you back up and running as soon as possible with your permission.&nbsp;<\/p>\n<\/div><\/div>\n\n\n\n<p>Splashtop and SweetCare\u00ae Remote have been thoroughly tested by our Sweetwater Support team and provide a highly secure remote maintenance solution. Your connection is established via fully encrypted data channels.&nbsp;<\/p>\n\n\n\n<p>While you can download this software at any time, please contact our Sweetwater Support staff at (800) 222-4700 ext. 6400 to discuss your troubleshooting needs.&nbsp;<\/p>\n\n\n\n<p>Please note this service is for troubleshooting only. We cannot provide remote training for your software or hardware.&nbsp;<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center\">\n<p class=\"has-text-align-center\"><a href=\"https:\/\/my.splashtop.com\/sos\/packages\/download\/ZXRA7XPJ4WKR\" target=\"_blank\" class=\"button flat l green\">Download Splashtop SOS<\/a><\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-medium\"><img loading=\"lazy\" width=\"274\" height=\"300\" src=\"https:\/\/www.sweetwater.com\/sweetcare\/media\/2024\/12\/Download-Splashtop-SOS-274x300.jpg\" alt=\"\" class=\"wp-image-1784555\" srcset=\"https:\/\/www.sweetwater.com\/sweetcare\/media\/2024\/12\/Download-Splashtop-SOS-274x300.jpg 274w, https:\/\/www.sweetwater.com\/sweetcare\/media\/2024\/12\/Download-Splashtop-SOS.jpg 767w\" sizes=\"(max-width: 274px) 100vw, 274px\" \/><\/figure><\/div>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container\">\n<ul class=\"has-normal-font-size\"><li><strong>Lets Sweetwater Support connect to your computer&nbsp;<\/strong><\/li><li><strong>Only YOU can initiate the connection&nbsp;<\/strong><\/li><li><strong>100% secure method of remote control&nbsp;<\/strong><\/li><\/ul>\n<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<h3 id=\"macOS-Security-Settings\" class=\"wp-block-cgb-block-customheader darkBlueHeader alignLeft underline customh3 swheader\">macOS Security Settings\u00a0<\/h3>\n\n\n\n<p>Enable all required security and privacy settings for your PC or Mac computer to continue with Splashtop remote software.\u00a0<\/p>\n\n\n\n<div class=\"wp-block-columns are-vertically-aligned-center\">\n<div class=\"wp-block-column is-vertically-aligned-center\">\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><a href=\"https:\/\/www.sweetwater.com\/sweetcare\/media\/2024\/12\/Splashtop-macOS-Security-and-Privacy-Settings.jpg\"><img loading=\"lazy\" width=\"1024\" height=\"576\" src=\"https:\/\/www.sweetwater.com\/sweetcare\/media\/2024\/12\/Splashtop-macOS-Security-and-Privacy-Settings-1024x576.jpg\" alt=\"Splashtop macOS Security and Privacy Settings\" class=\"wp-image-1784539\" srcset=\"https:\/\/www.sweetwater.com\/sweetcare\/media\/2024\/12\/Splashtop-macOS-Security-and-Privacy-Settings-1024x576.jpg 1024w, https:\/\/www.sweetwater.com\/sweetcare\/media\/2024\/12\/Splashtop-macOS-Security-and-Privacy-Settings-300x169.jpg 300w, https:\/\/www.sweetwater.com\/sweetcare\/media\/2024\/12\/Splashtop-macOS-Security-and-Privacy-Settings-768x432.jpg 768w, https:\/\/www.sweetwater.com\/sweetcare\/media\/2024\/12\/Splashtop-macOS-Security-and-Privacy-Settings-1536x864.jpg 1536w, https:\/\/www.sweetwater.com\/sweetcare\/media\/2024\/12\/Splashtop-macOS-Security-and-Privacy-Settings.jpg 1920w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center\">\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"How to enable Remote Access on macOS - Splashtop\" width=\"620\" height=\"349\" src=\"https:\/\/www.youtube.com\/embed\/MdRObeoCJVg?wmode=transparent&amp;rel=0&amp;feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n<\/div>\n<\/div>\n\n\n\n<h3 id=\"Sweetwater-Terms-and-Conditions\" class=\"wp-block-cgb-block-customheader blackHeader alignLeft noUnderline customh3 swheader\">Sweetwater Terms and Conditions\u00a0<\/h3>\n\n\n\n<p>You are about to establish a shared remote connection with a Sweetwater Support specialist. By starting the Splashtop software, you acknowledge your acceptance of the following terms of use:&nbsp;<\/p>\n\n\n\n<ul><li>Sweetwater is not liable for any installed programs on your computer, including any computer protection (firewall or virus scanner). Data security is your sole responsibility.&nbsp;<\/li><\/ul>\n\n\n\n<ul><li>Liability is restricted to intentional and gross negligence.&nbsp;<\/li><\/ul>\n\n\n\n<ul><li>Sweetwater is not liable for faults that we\u2019re not responsible for, even if it occurs at the time when the support is provided.&nbsp;<\/li><\/ul>\n\n\n\n<ul><li>Splashtop sessions are meant for remote support, not remote training.&nbsp;<\/li><\/ul>\n\n\n\n<ul><li>This service is only available during normal business hours, subject to prior arrangement by telephone with our Sweetwater Support specialist.&nbsp;<\/li><\/ul>\n\n\n\n<ul><li>Your Sweetwater Support specialist cannot access your computer without your expressed consent.&nbsp;<\/li><\/ul>\n\n\n\n<ul><li>Data cannot be removed from your computer unnoticed and without your authorization.&nbsp;<\/li><\/ul>\n\n\n\n<ul><li>It is your sole responsibility to protect and secure any confidential information before the start of the session.&nbsp;<\/li><\/ul>\n\n\n\n<ul><li>When we connect, please be aware that we see your entire screen or screens, not only the application we are helping you with.&nbsp;<\/li><\/ul>\n\n\n\n<ul><li>You can end the shared session at any time.&nbsp;<\/li><\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Our Sweetwater Support team can assist you remotely!&nbsp;We can provide online remote-access assistance for your Sweetwater-purchased hardware and software. Sweetwater Support can quickly and effectively help you using free remote-control software called Splashtop. Our expert team can view and control your system to troubleshoot and get you back up and running as soon as possible [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":1784552,"parent":0,"menu_order":6,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v17.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<meta name=\"description\" content=\"Check out the SweetCare Remote Software Download page at Sweetwater \u2014 the world&#039;s leading music technology and instrument retailer!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.sweetwater.com\/sweetcare\/remote-software-download\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"SweetCare Remote Software Download - SweetCare\" \/>\n<meta property=\"og:description\" content=\"Our Sweetwater Support team can assist you remotely!&nbsp;We can provide online remote-access assistance for your Sweetwater-purchased hardware and software. Sweetwater Support can quickly and effectively help you using free remote-control software called Splashtop. Our expert team can view and control your system to troubleshoot and get you back up and running as soon as possible [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.sweetwater.com\/sweetcare\/remote-software-download\/\" \/>\n<meta property=\"og:site_name\" content=\"SweetCare\" \/>\n<meta property=\"article:modified_time\" content=\"2025-05-21T15:23:26+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.sweetwater.com\/sweetcare\/media\/2024\/12\/Splashtop.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1601\" \/>\n\t<meta property=\"og:image:height\" content=\"839\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.sweetwater.com\/sweetcare\/#website\",\"url\":\"https:\/\/www.sweetwater.com\/sweetcare\/\",\"name\":\"SweetCare\",\"description\":\"Service and Support\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.sweetwater.com\/sweetcare\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"ImageObject\",\"@id\":\"https:\/\/www.sweetwater.com\/sweetcare\/remote-software-download\/#primaryimage\",\"inLanguage\":\"en-US\",\"url\":\"https:\/\/www.sweetwater.com\/sweetcare\/media\/2024\/12\/Splashtop.jpg\",\"contentUrl\":\"https:\/\/www.sweetwater.com\/sweetcare\/media\/2024\/12\/Splashtop.jpg\",\"width\":1601,\"height\":839,\"caption\":\"Splashtop\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.sweetwater.com\/sweetcare\/remote-software-download\/#webpage\",\"url\":\"https:\/\/www.sweetwater.com\/sweetcare\/remote-software-download\/\",\"name\":\"SweetCare Remote Software Download - SweetCare\",\"isPartOf\":{\"@id\":\"https:\/\/www.sweetwater.com\/sweetcare\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.sweetwater.com\/sweetcare\/remote-software-download\/#primaryimage\"},\"datePublished\":\"2024-12-16T17:00:00+00:00\",\"dateModified\":\"2025-05-21T15:23:26+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.sweetwater.com\/sweetcare\/remote-software-download\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.sweetwater.com\/sweetcare\/remote-software-download\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.sweetwater.com\/sweetcare\/remote-software-download\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.sweetwater.com\/sweetcare\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"SweetCare Remote Software Download\"}]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"description":"Check out the SweetCare Remote Software Download page at Sweetwater \u2014 the world's leading music technology and instrument retailer!","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.sweetwater.com\/sweetcare\/remote-software-download\/","og_locale":"en_US","og_type":"article","og_title":"SweetCare Remote Software Download - SweetCare","og_description":"Our Sweetwater Support team can assist you remotely!&nbsp;We can provide online remote-access assistance for your Sweetwater-purchased hardware and software. Sweetwater Support can quickly and effectively help you using free remote-control software called Splashtop. Our expert team can view and control your system to troubleshoot and get you back up and running as soon as possible [&hellip;]","og_url":"https:\/\/www.sweetwater.com\/sweetcare\/remote-software-download\/","og_site_name":"SweetCare","article_modified_time":"2025-05-21T15:23:26+00:00","og_image":[{"width":1601,"height":839,"url":"https:\/\/www.sweetwater.com\/sweetcare\/media\/2024\/12\/Splashtop.jpg","type":"image\/jpeg"}],"twitter_card":"summary","twitter_misc":{"Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebSite","@id":"https:\/\/www.sweetwater.com\/sweetcare\/#website","url":"https:\/\/www.sweetwater.com\/sweetcare\/","name":"SweetCare","description":"Service and Support","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.sweetwater.com\/sweetcare\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"ImageObject","@id":"https:\/\/www.sweetwater.com\/sweetcare\/remote-software-download\/#primaryimage","inLanguage":"en-US","url":"https:\/\/www.sweetwater.com\/sweetcare\/media\/2024\/12\/Splashtop.jpg","contentUrl":"https:\/\/www.sweetwater.com\/sweetcare\/media\/2024\/12\/Splashtop.jpg","width":1601,"height":839,"caption":"Splashtop"},{"@type":"WebPage","@id":"https:\/\/www.sweetwater.com\/sweetcare\/remote-software-download\/#webpage","url":"https:\/\/www.sweetwater.com\/sweetcare\/remote-software-download\/","name":"SweetCare Remote Software Download - SweetCare","isPartOf":{"@id":"https:\/\/www.sweetwater.com\/sweetcare\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.sweetwater.com\/sweetcare\/remote-software-download\/#primaryimage"},"datePublished":"2024-12-16T17:00:00+00:00","dateModified":"2025-05-21T15:23:26+00:00","breadcrumb":{"@id":"https:\/\/www.sweetwater.com\/sweetcare\/remote-software-download\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.sweetwater.com\/sweetcare\/remote-software-download\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.sweetwater.com\/sweetcare\/remote-software-download\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.sweetwater.com\/sweetcare\/"},{"@type":"ListItem","position":2,"name":"SweetCare Remote Software Download"}]}]}},"_links":{"self":[{"href":"https:\/\/www.sweetwater.com\/sweetcare\/wp-json\/wp\/v2\/pages\/1713389"}],"collection":[{"href":"https:\/\/www.sweetwater.com\/sweetcare\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.sweetwater.com\/sweetcare\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.sweetwater.com\/sweetcare\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.sweetwater.com\/sweetcare\/wp-json\/wp\/v2\/comments?post=1713389"}],"version-history":[{"count":30,"href":"https:\/\/www.sweetwater.com\/sweetcare\/wp-json\/wp\/v2\/pages\/1713389\/revisions"}],"predecessor-version":[{"id":1786090,"href":"https:\/\/www.sweetwater.com\/sweetcare\/wp-json\/wp\/v2\/pages\/1713389\/revisions\/1786090"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.sweetwater.com\/sweetcare\/wp-json\/wp\/v2\/media\/1784552"}],"wp:attachment":[{"href":"https:\/\/www.sweetwater.com\/sweetcare\/wp-json\/wp\/v2\/media?parent=1713389"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}