This is being caused by corrupted USB drivers in the OS. This seems to be most common for people using automatic updates for Windows. <\/p>\n
Here is a step-by-step way of handling the problem remotely so the computer does not have to be sent in.<\/p>\n
1) Have the CU disconnect all devices plugged in to the USB ports including Mouse and Keyboard. Check to see if they have a PS2 Mouse or Keyboard around to plug into computer instead.<\/p>\n
2) Boot Computer to see if Windows launches. If Windows boots and the CU has a PS2 device, go to step 3; else send PS2 Mouse and\/or Keyboard care package. We will then need to follow up with the CU once they have the PS2 devices. <\/p>\n
3) Once user has PS2 Mouse and Keyboard, have them boot up the computer with only the PS2 device(s) plugged-in and have them right click on My Computer, go to Properties -> Advanced tab -> Start-up and Recovery.<\/p>\n
4) Click the check box to disable “Automatically Restart” under System Failure.<\/p>\n
5) Then have the CU close out the windows and plug in USB device.<\/p>\n
6) If a blue screen like stop 0X00000007E or 0X00000007F appears, remove USB device, restart computer with only PS2 device plugged in and have them launch Device Manager after the system reboots.<\/p>\n
7) Go to the “Universal Serial Bus controllers” under Device Manager and Uninstall all USB controllers. <\/p>\n
8) Once done, restart computer.<\/p>\n
9) Let the OS install all USB controllers, restart when finished if needed, then attempt to plug in USB device with power like a ilok or mouse to test fix.<\/p>\n
10) If CU has Sweetwater PS2 device care package, request it to be returned to Sweetwater with the enclosed return label.<\/p>\n","protected":false},"featured_media":0,"template":"","categories":[],"tags":[35973,36442],"storecat":[],"itemids":[],"manufacturers":[],"acf":[],"yoast_head":"\n\n\n\n\n\n\n\n\n\n\n\n\n\t\n