{"id":1757032,"date":"2019-09-14T14:52:40","date_gmt":"2019-09-14T14:52:40","guid":{"rendered":"https:\/\/www.sweetwater.com\/sweetcare\/?post_type=articles&#038;p=1757032"},"modified":"2023-05-05T15:46:30","modified_gmt":"2023-05-05T15:46:30","slug":"dmx-troubleshooting-guide","status":"publish","type":"articles","link":"https:\/\/www.sweetwater.com\/sweetcare\/articles\/dmx-troubleshooting-guide\/","title":{"rendered":"DMX Troubleshooting Guide"},"content":{"rendered":"\n<p>In this guide, we will show you how to resolve issues with a DMX lighting setup. Whether a fixture isn\u2019t working properly, or if your DMX console isn\u2019t controlling the lights, we\u2019ll walk you through some troubleshooting steps to get you up and running in no time. Follow the sections below to get started.<\/p>\n\n\n\n<ol><li><strong><a href=\"#Cabling\">Cabling<\/a><\/strong><ul><li><a href=\"#Use-the-correct-cables\"><strong>Use the correct cables<\/strong><\/a><\/li><li><a href=\"#test-cables-individually\"><strong>Test the cables individually<\/strong><\/a><\/li><\/ul><\/li><li><strong><a href=\"#fixtures\">Fixtures<\/a><\/strong><ul><li><strong><a href=\"#use-a-terminator\">Use a terminator<\/a><\/strong><\/li><li><strong><a href=\"#test-the-fixtures-individually\">Test the fixtures individually<\/a><\/strong><\/li><li><strong><a href=\"#dmx-addressing-and-modes\">DMX addressing and mode<\/a><\/strong><\/li><\/ul><\/li><li><a href=\"#dmx-controller\"><strong>DMX Controller<\/strong><\/a><ul><li><strong><a href=\"#blackout-mode\">Blackout mode<\/a><\/strong><\/li><li><strong><a href=\"#check-the-polarity\">Check the polarity<\/a><\/strong><\/li><li><strong><a href=\"#update-the-firmware\">Update the firmware<\/a><\/strong><\/li><li><strong><a href=\"#factory-reset\">Factory reset<\/a><\/strong><\/li><\/ul><\/li><\/ol>\n\n\n\n<h2 id=\"Cabling\" class=\"wp-block-cgb-block-customheader blackHeader alignLeft noUnderline customh2 swheader\">Cabling<\/h2>\n\n\n\n<p>If you\u2019re running into issues where the fixture either flickers or becomes unresponsive, the first and simplest thing to do is to check the cabling. More often than not, many lighting and connectivity issues are caused by using incorrect or faulty cables. It could be that it\u2019s actually an XLR audio cable, it was stored improperly, or even a faulty pin.&nbsp;<\/p>\n\n\n\n<p id=\"Use-the-correct-cables\" class=\"wp-block-cgb-block-customheader darkBlueHeader alignLeft underline customh3 swheader\">Use the correct cables<\/p>\n\n\n\n<p class=\"has-background\" style=\"background-color:#fff5c7\"><strong>TIP: <\/strong>When purchasing 3-pin DMX cables, <a rel=\"noreferrer noopener\" href=\"https:\/\/www.sweetwater.com\/store\/detail\/LBL466--hosa-label-a-cable-adhesive-cable-labels-60-pack\" target=\"_blank\">label<\/a> them to help you distinguish which are audio cables, and which are DMX cables.&nbsp;<\/p>\n\n\n\n<ul><li>DMX is a unidirectional digital signal which sends electrical pulses (specifically a square wave) to send channel and value numbers through the cable. They have a specific electrical standard and require between 110 to 120 ohms to function correctly.&nbsp;<\/li><li>Audio cables use a different electrical standard and have a lower impedance and different capacitance. This means that the impedance mismatch will degrade the DMX signal and transform the square wave to a <a rel=\"noreferrer noopener\" aria-label=\" (opens in a new tab)\" href=\"https:\/\/www.sweetwater.com\/insync\/sawtooth-wave\/\" target=\"_blank\">sawtooth wave<\/a>.&nbsp;<\/li><li>While XLR microphone cables can technically be used in emergency situations, the system will likely be unresponsive, lights can begin to flicker or strobe, and you can also potentially damage the fixtures. Using quality <a rel=\"noreferrer noopener\" aria-label=\" (opens in a new tab)\" href=\"https:\/\/www.sweetwater.com\/store\/search.php?s=dmx+cable&amp;sb=low2high&amp;params=eyJmYWNldCI6eyJDYXRlZ29yeSI6WyIzIl19fQ\" target=\"_blank\">DMX cables<\/a> is <strong>always<\/strong> recommended.<\/li><\/ul>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Church Tech Talk: DMX Cables | CHAUVET Professional\" width=\"620\" height=\"349\" src=\"https:\/\/www.youtube.com\/embed\/0TDblcd7osA?wmode=transparent&amp;rel=0&amp;feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<p id=\"test-the-cables-individually\" class=\"wp-block-cgb-block-customheader darkBlueHeader alignLeft underline customh3 swheader\">Test the cables individually<\/p>\n\n\n\n<p>A faulty cable could be caused by a few things; a cable that has been wrapped improperly, or even a loose pin. Here are a few easy ways to test if a cable is faulty.<br><\/p>\n\n\n\n<p id=\"Connect-it-to-a-working-fixture\" class=\"wp-block-cgb-block-customheader blackHeader alignLeft noUnderline customh4 swheader\">Connect it to a working fixture<\/p>\n\n\n\n<p>The easiest way to test is by connecting the cable to a known, working fixture. If the problem follows the cable, you can determine that the cable itself is faulty and you\u2019ll need to replace it. Follow these steps to connect it to a working fixture.<\/p>\n\n\n\n<ol><li>Disconnect the cable from the fixture which has issues, and also disconnect the cable from a working fixture.<\/li><li>Connect the cable from the trouble fixture to the <strong>DMX OUT <\/strong>from one working fixture to the <strong>DMX IN <\/strong>of another working fixture. If the issue still occurs, you can determine that the cable is bad, and needs replacing.<\/li><\/ol>\n\n\n\n<p id=\"Using-a-cable-tester\" class=\"wp-block-cgb-block-customheader blackHeader alignLeft noUnderline customh4 swheader\">Using a cable tester<\/p>\n\n\n\n<p>Another quick way to test the DMX cable is by using a <a href=\"https:\/\/www.sweetwater.com\/store\/search.php?s=dmx+cable+tester\">cable tester<\/a>. Testers work by sending current down the cable testing for continuity. If current passes through both ends, the cable tester will light up or produce a tone depending on the model.&nbsp;<\/p>\n\n\n\n<div class=\"wp-block-columns has-2-columns\">\n<div class=\"wp-block-column\">\n<figure class=\"wp-block-image\"><a href=\"https:\/\/www.sweetwater.com\/store\/detail\/CT2--dbx-ct2-cable-tester\" target=\"_blank\" rel=\"noreferrer noopener\"><img loading=\"lazy\" width=\"593\" height=\"737\" src=\"https:\/\/www.sweetwater.com\/sweetcare\/media\/2019\/09\/CT2-Cable-Tester-1.png\" alt=\"CT2 Cable Tester product page\" class=\"wp-image-1757043\" srcset=\"https:\/\/www.sweetwater.com\/sweetcare\/media\/2019\/09\/CT2-Cable-Tester-1.png 593w, https:\/\/www.sweetwater.com\/sweetcare\/media\/2019\/09\/CT2-Cable-Tester-1-241x300.png 241w\" sizes=\"(max-width: 593px) 100vw, 593px\" \/><\/a><figcaption>CT-2 Cable Tester<\/figcaption><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column\">\n<figure class=\"wp-block-image\"><a href=\"https:\/\/www.sweetwater.com\/store\/detail\/CT3--dbx-ct3-advanced-cable-tester\" target=\"_blank\" rel=\"noreferrer noopener\"><img loading=\"lazy\" width=\"822\" height=\"713\" src=\"https:\/\/www.sweetwater.com\/sweetcare\/media\/2019\/09\/CT3-Cable-Tester.png\" alt=\"CT3 Cable Tester product page\" class=\"wp-image-1757044\" srcset=\"https:\/\/www.sweetwater.com\/sweetcare\/media\/2019\/09\/CT3-Cable-Tester.png 822w, https:\/\/www.sweetwater.com\/sweetcare\/media\/2019\/09\/CT3-Cable-Tester-300x260.png 300w, https:\/\/www.sweetwater.com\/sweetcare\/media\/2019\/09\/CT3-Cable-Tester-768x666.png 768w\" sizes=\"(max-width: 822px) 100vw, 822px\" \/><\/a><figcaption>CT-3 Cable Tester<\/figcaption><\/figure>\n<\/div>\n<\/div>\n\n\n\n<p class=\"has-text-align-right\"><a href=\"#\" target=\"_blank\" class=\"button flat s blue\">Return to Top<\/a><\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 id=\"fixtures\" class=\"wp-block-cgb-block-customheader blackHeader alignLeft noUnderline customh2 swheader\">Fixtures<\/h2>\n\n\n\n<p>Once you\u2019ve confirmed that all of your cables are working as they should, the next step is to troubleshoot the fixtures. It could be as simple as too many lights in a single DMX run, or it could be that the light itself is faulty. Here are a few things to check when troubleshooting DMX lighting fixtures.<\/p>\n\n\n\n<p id=\"use-a-terminator\" class=\"wp-block-cgb-block-customheader darkBlueHeader alignLeft underline customh3 swheader\">Use a terminator<\/p>\n\n\n\n<p class=\"has-background\" style=\"background-color:#c9f0ff\"><strong>TIP: <\/strong>Only one terminator is necessary for a single DMX run, but it always good to have a backup.<\/p>\n\n\n\n<p>A <strong><a href=\"https:\/\/www.sweetwater.com\/store\/search.php?s=dmx+terminator\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"DMX terminator (opens in a new tab)\">DMX terminator<\/a><\/strong> is a 120-ohm resistor that connects to the <strong>DMX OUT <\/strong>at the very last fixture in the chain which terminates the signal. If the DMX signal reaches the end of the lighting run and isn\u2019t terminated, the signal can bounce back which will cause interference and lead to flickering lights and loss of control. This is especially true in larger setups. Even if it\u2019s a smaller setup, it\u2019s always good practice to terminate the signal.<br><\/p>\n\n\n\n<p id=\"test-the-fixtures-individually\" class=\"wp-block-cgb-block-customheader darkBlueHeader alignLeft underline customh3 swheader\">Test the fixtures individually<\/p>\n\n\n\n<p>If a fixture isn\u2019t functioning as it should, there are a few things to check. First and most importantly, you want to make sure that the run isn\u2019t too long. While DMX is capable of accepting up to 32 fixtures in a single chain, the DMX signal will begin to degrade.&nbsp;<\/p>\n\n\n\n<ul><li>Break up the chain into small, simple groups to see if the problem persists, and then slowly bring everything back together piece by piece. If the issue arises again, the chain is likely too long.<\/li><li>Use a <a href=\"https:\/\/www.sweetwater.com\/store\/search.php?s=dmx+splitter\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\" (opens in a new tab)\">DMX-specific splitter<\/a> with a setup of more than 32 fixtures. They work by isolating and splitting the DMX signal into multiple outputs allowing you to have multiple groups of 32 fixtures.<\/li><\/ul>\n\n\n\n<p id=\"power-linking\" class=\"wp-block-cgb-block-customheader blackHeader alignLeft noUnderline customh4 swheader\">Power linking<\/p>\n\n\n\n<p>Many modern fixtures have a power link feature, meaning you can daisy chain power from one fixture to another. Some fixtures, like multi-effects lights, draw more power than a standard PAR Can light. Be sure to check the user manual to see the power draw and how many fixtures you will be able to power link together.<br><\/p>\n\n\n\n<p id=\"dmx-addressing-and-modes\" class=\"wp-block-cgb-block-customheader darkBlueHeader alignLeft underline customh3 swheader\">DMX addressing and modes<\/p>\n\n\n\n<p>One common thing that may get overlooked is what mode and what starting address each fixture is set to. If a lighting fixture is unresponsive or can\u2019t be controlled independently when using your controller, it is likely that the fixture is set to the incorrect starting address or is set to a different mode, such as preset or automatic mode.<\/p>\n\n\n\n<ul><li>Check that the light is set to <strong>DMX channel mode<\/strong>, and not <em>automatic, sound activation,<\/em> or <em>preset<\/em>.&nbsp;<\/li><li>If multiple fixtures are being controlled by one fader but different functions are being triggered, this means that they are in the same group.&nbsp;<ul><li>For example, two fixtures that are set to <em>4-channel mode<\/em>. If one light is set to DMX channel 1, and the other is set to DMX channel 2, faders 2-4 on the controller will operate both lights at the same time, but different functions will be triggered.<\/li><\/ul><\/li><li>If the fixture has a dip switch for DMX addressing, be sure the switches are in the correct position. Use this <a rel=\"noreferrer noopener\" aria-label=\" (opens in a new tab)\" href=\"https:\/\/www.chauvetdj.com\/chauvet-dj-dip-switch-calculator\/\" target=\"_blank\">Dip Switch calculator<\/a> to determine the correct position for each DMX channel.<\/li><\/ul>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-full\"><a href=\"https:\/\/www.sweetwater.com\/sweetcare\/media\/2022\/02\/DMX-Channel-Reference-Sheet.pdf\" target=\"_blank\" rel=\"noreferrer noopener\"><img loading=\"lazy\" width=\"612\" height=\"792\" src=\"https:\/\/www.sweetwater.com\/sweetcare\/media\/2019\/09\/DMX-Channel-Reference-Sheet.png\" alt=\"DMX Channel Reference Sheet\" class=\"wp-image-1778101\" srcset=\"https:\/\/www.sweetwater.com\/sweetcare\/media\/2019\/09\/DMX-Channel-Reference-Sheet.png 612w, https:\/\/www.sweetwater.com\/sweetcare\/media\/2019\/09\/DMX-Channel-Reference-Sheet-232x300.png 232w\" sizes=\"(max-width: 612px) 100vw, 612px\" \/><\/a><figcaption>Click the image to download Sweetwater&#8217;s DMX Channel Reference Sheet.<\/figcaption><\/figure><\/div>\n\n\n\n<p class=\"has-text-align-right\"><a href=\"#\" target=\"_blank\" class=\"button flat s blue\">Return to Top<\/a><\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 id=\"dmx-controller\" class=\"wp-block-cgb-block-customheader blackHeader alignLeft noUnderline customh2 swheader\">DMX Controller<\/h2>\n\n\n\n<p>The last item in your DMX lighting rig to check is the DMX controller. When troubleshooting controllers, it\u2019s much easier to break it down into parts. Here are a few things to check on your controller.<\/p>\n\n\n\n<p id=\"blackout-mode\" class=\"wp-block-cgb-block-customheader darkBlueHeader alignLeft underline customh3 swheader\">Blackout mode<\/p>\n\n\n\n<p>Many controllers have a feature called <strong>Blackout Mode<\/strong>. While in this mode, it temporarily disables the DMX output on the controller. This means that all of the fixtures will turn off. When exiting a programming mode, controllers often automatically go into Blackout mode, so be sure to turn it off before troubleshooting further.<\/p>\n\n\n\n<p id=\"check-the-polarity\" class=\"wp-block-cgb-block-customheader darkBlueHeader alignLeft underline customh3 swheader\">Check the polarity<\/p>\n\n\n\n<p>If your DMX controller has a polarity switch, which most modern controllers do, be sure that it\u2019s in the correct position. If a light is polarity-reversed, More often than not flipping the switch can fix this issue. Most modern lights are not polarity reversed, but be sure to check both the controller and fixture\u2019s owner\u2019s manuals for details.<\/p>\n\n\n\n<p id=\"update-the-firmware\" class=\"wp-block-cgb-block-customheader darkBlueHeader alignLeft underline customh3 swheader\">Update the firmware<\/p>\n\n\n\n<p>Some DMX controllers may have firmware, which sometimes needs updating. These firmware updates often include optimizations of the device\u2019s internal software which can fix many connectivity issues. Refer to your DMX controller\u2019s user manual to see if it has included firmware.<br><\/p>\n\n\n\n<p id=\"factory-reset\" class=\"wp-block-cgb-block-customheader darkBlueHeader alignLeft underline customh3 swheader\">Factory reset<\/p>\n\n\n\n<p>Factory resets should be the last thing to attempt when troubleshooting a DMX controller. Performing one will erase all data, including user-created chases, scenes, and options. While not an ideal solution, it can be the one way to get your controller back up and running.<\/p>\n\n\n\n<p class=\"has-text-align-right\"><a href=\"#\" target=\"_blank\" class=\"button flat s blue\">Return to Top<\/a><\/p>\n","protected":false},"featured_media":1757055,"template":"","categories":[7],"tags":[251434,251428,81756,251427,251429,251432,54159,72562,90355,34474,251430,251433,251431,36572],"storecat":[143198],"itemids":[],"manufacturers":[202712],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v17.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<meta name=\"description\" content=\"In this guide, we will show you how to troubleshoot and fix many DMX issues you may run into on stage. 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