{"id":1754510,"date":"2019-07-12T13:55:41","date_gmt":"2019-07-12T13:55:41","guid":{"rendered":"https:\/\/www.sweetwater.com\/sweetcare\/?post_type=articles&p=1754510"},"modified":"2021-02-04T19:52:42","modified_gmt":"2021-02-04T19:52:42","slug":"elicenser-control-center-troubleshooting-guide","status":"publish","type":"articles","link":"https:\/\/www.sweetwater.com\/sweetcare\/articles\/elicenser-control-center-troubleshooting-guide\/","title":{"rendered":"eLicenser Control Center Troubleshooting Guide"},"content":{"rendered":"\n

In this guide, we will show you how to resolve issues with licenses managed in eLicenser Control Center (eLCC<\/em>). Whether the eLCC app is out of date, you receive Soft eLicenser errors, or your USB key isn\u2019t detected, we\u2019ll walk you through everything to get back up and running. Follow the sections below to get started.<\/p>\n\n\n\n

  1. Reconnect the eLicenser key<\/a><\/strong><\/li>
  2. Run the Maintenance tasks<\/a><\/strong><\/li>
  3. Reinstall eLicenser Control Center<\/a><\/strong><\/li>
  4. Run eLC Helper <\/strong><\/a>(Soft eLicenser only)<\/strong><\/a><\/em><\/li>
  5. Contact vendor support<\/a><\/strong><\/li><\/ol>\n\n\n\n
    <\/div>\n\n\n\n

    Reconnect the eLicenser key<\/h2>\n\n\n\n

    When your licenses are stored onto a USB eLicenser key, the first thing to do is try and reconnect it. While eLicenser keys can work perfectly fine on USB hubs, they sometimes may not appear if the hub isn\u2019t supplying enough power; particularly with passive hubs. If you do need to use a USB hub, choose one with a dedicated power supply. This will ensure each connected device receives enough power from the hub.<\/p>\n\n\n\n

    If the USB dongle still isn’t showing up, connect it directly to your computer and try different ports. If the eLicenser key still isn’t showing up, the next step is to run maintenance tasks<\/a>. <\/p>\n\n\n\n

    Return to Top<\/a><\/p>\n\n\n\n

    <\/div>\n\n\n\n

    Run the Maintenance tasks<\/h2>\n\n\n\n

    Performing the maintenance tasks on a regular basis can help fix issues with both soft and hardware eLicenser keys. It\u2019s a six-step process which includes recovering soft e-licenses, cleaning the eLCC memory, and updating the database. To perform the maintenance tasks, all you need to do is click the Gear <\/strong>icon in the top of the main eLCC window. We recommend checking the box which allows the Maintenance tasks to be performed every time you launch the eLCC app.
    <\/p>\n\n\n\n

    If you are still receiving errors, the next step is to reinstall the latest version<\/a> of eLicenser Control Center.<\/p>\n\n\n\n

    Running eLCC Maintenance tasks.<\/figcaption><\/figure>\n\n\n\n

    Return to Top<\/a><\/p>\n\n\n\n

    <\/div>\n\n\n\n

    Reinstall eLicenser Control Center<\/h2>\n\n\n\n

    The eLicenser Control Center app is updated frequently, so errors may be caused due to the application being out of date. Uninstalling and reinstalling the latest version<\/a> of eLCC can solve most issues. 
    <\/p>\n\n\n\n