{"id":1733262,"date":"2022-09-03T21:25:00","date_gmt":"2022-09-04T01:25:00","guid":{"rendered":"https:\/\/www.sweetwater.com\/sweetcare\/?post_type=articles&#038;p=1733262"},"modified":"2024-10-14T09:52:22","modified_gmt":"2024-10-14T13:52:22","slug":"how-to-reset-a-universal-audio-apollo-interface","status":"publish","type":"articles","link":"https:\/\/www.sweetwater.com\/sweetcare\/articles\/how-to-reset-a-universal-audio-apollo-interface\/","title":{"rendered":"How to Reset Universal Audio Apollo Interfaces"},"content":{"rendered":"\n<p>You may need to reset your Apollo interface to get it back to its default settings. If resetting Apollo does not resolve the issue, the problem is likely caused by something else and requires further troubleshooting. Find your Apollo below to reset it.&nbsp;<\/p>\n\n\n\n<ul><li><a href=\"#Back-up-Console-routing-settings\"><strong>Back up Console settings<\/strong><\/a><\/li><li><a href=\"#Apollo-reset-procedure\"><strong>Apollo reset procedure<\/strong><\/a><ul><li><strong><a href=\"#Arrow\">Arrow or Sol<\/a><\/strong><a href=\"#Arrow\"><strong>o<\/strong><\/a><\/li><li><a href=\"#Apollo-Twin-MkII-x-x4\"><strong>Apollo Twin MkII, Apollo Twin X, Apollo x4<\/strong><\/a><\/li><li><a href=\"#Apollo-Twin-Apollo-Twin-USB\"><strong>Apollo Twin &amp; Apollo Twin USB<\/strong><\/a><\/li><li><strong><a href=\"#Apollo-8-Apollo-8p-Apollo-X6-Apollo-X8-Apollo-X8p\">Apollo 8, Apollo 8p, Apollo x6, Apollo x8, &amp; Apollo x8p<\/a><\/strong><\/li><li><a href=\"#Apollo-16-Apollo-16-MkII-Apollo-x16\"><strong>Apollo 16, Apollo 16 MkII, &amp; Apollo x16<\/strong><\/a><\/li><li><a href=\"#Apollo-Firewire\"><strong>Apollo Firewire<\/strong><\/a><\/li><\/ul><\/li><li><a rel=\"noreferrer noopener\" aria-label=\"Related content (opens in a new tab)\" href=\"#Related-content\" target=\"_blank\"><strong>Related content<\/strong><\/a><\/li><\/ul>\n\n\n\n<h2 id=\"Back-up-Console-routing-settings\" class=\"wp-block-cgb-block-customheader blackHeader alignLeft noUnderline customh2 swheader\">Back up Console routing settings<\/h2>\n\n\n\n<p>Resetting Apollo will erase all its current settings. If you haven\u2019t done so yet, check that your Console settings are saved or backed up. Follow these steps then follow the <a href=\"#Apollo-reset-procedure\">Apollo reset procedure<\/a>.<\/p>\n\n\n\n<ol><li>Launch the Console app.<\/li><li>Click <strong>Save<\/strong>.<\/li><li>Name your Console preset and click <strong>OK<\/strong>.<\/li><\/ol>\n\n\n\n\n\n<h2 id=\"Apollo-reset-procedure\" class=\"wp-block-cgb-block-customheader blackHeader alignLeft noUnderline customh2 swheader\">Apollo reset procedure<\/h2>\n\n\n\n<p>Resetting Universal Audio Apollo <em>(and Arrow)<\/em> interfaces gets them back to their default settings. This is useful when setting up from scratch or troubleshooting an issue. The reset will clear any settings currently saved to Apollo, so make sure to back them up in the Console app before resetting. Once reset you can reload the Console configuration to Apollo.&nbsp;<\/p>\n\n\n\n<ol><li><strong>Power down your system and anything else connected to Apollo.<\/strong><\/li><li><strong>Disconnect the Thunderbolt cable <\/strong><strong><em>(or Firewire\/USB)<\/em><\/strong><strong>form Apollo and follow its reset directions below.<\/strong><\/li><li><strong>Reconnect everything and power on your system starting with Apollo.<\/strong><\/li><\/ol>\n\n\n\n<p id=\"Apollo-troubleshooting-resources\" class=\"wp-block-cgb-block-customheader blackHeader alignLeft noUnderline customh3 swheader\">Apollo troubleshooting resources<\/p>\n\n\n\n<ul><li><a rel=\"noreferrer noopener\" aria-label=\"Apollo Basic Troubleshooting (opens in a new tab)\" href=\"https:\/\/help.uaudio.com\/hc\/en-us\/articles\/205152703-Apollo-Basic-Troubleshooting\" target=\"_blank\">Apollo Basic Troubleshooting<\/a><\/li><li><a rel=\"noreferrer noopener\" aria-label=\"Troubleshooting &quot;No Devices Found&quot; &amp; Other Connection Issues (opens in a new tab)\" href=\"https:\/\/help.uaudio.com\/hc\/en-us\/articles\/115004340706-Troubleshooting-No-Devices-Found-Other-Connection-Issues\" target=\"_blank\">Troubleshooting &#8220;No Devices Found&#8221; &amp; Other Connection Issues<\/a><\/li><li><a rel=\"noreferrer noopener\" aria-label=\"Universal Audio Support Resources (opens in a new tab)\" href=\"https:\/\/help.uaudio.com\/hc\/en-us\" target=\"_blank\">Universal Audio Support Resources<\/a><\/li><\/ul>\n\n\n\n<p id=\"Arrow-or-Solo\" class=\"wp-block-cgb-block-customheader darkBlueHeader alignLeft underline customh3 swheader\">Arrow or Solo<\/p>\n\n\n\n<ol><li>Power off your computer so that Arrow powers off.<\/li><li>Hold the <strong>LEVEL<\/strong>, <strong>LOW CUT<\/strong>, and <strong>POLARITY<\/strong> buttons and power on the computer.<\/li><li>After all front panel LEDs flash rapidly <em>(after several seconds)<\/em>, release the controls allow Arrow to restart.<\/li><li>Disconnect and then reconnect Arrow to complete the reset.<\/li><\/ol>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><a href=\"https:\/\/www.sweetwater.com\/sweetcare\/media\/2017\/08\/Arrow-Reset.png\"><img loading=\"lazy\" width=\"1024\" height=\"459\" src=\"https:\/\/www.sweetwater.com\/sweetcare\/media\/2017\/08\/Arrow-Reset-1024x459.png\" alt=\"Arrow Reset\" class=\"wp-image-1758638\" srcset=\"https:\/\/www.sweetwater.com\/sweetcare\/media\/2017\/08\/Arrow-Reset-1024x459.png 1024w, https:\/\/www.sweetwater.com\/sweetcare\/media\/2017\/08\/Arrow-Reset-300x135.png 300w, https:\/\/www.sweetwater.com\/sweetcare\/media\/2017\/08\/Arrow-Reset-768x345.png 768w, https:\/\/www.sweetwater.com\/sweetcare\/media\/2017\/08\/Arrow-Reset.png 1400w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure><\/div>\n\n\n\n<p id=\"Apollo-Twin-MkII-x-x4\" class=\"wp-block-cgb-block-customheader darkBlueHeader alignLeft underline customh3 swheader\">Apollo Twin MkII, Apollo Twin X, Apollo x4<\/p>\n\n\n\n<ol><li>Power off your system and disconnect the Thunderbolt\/USB cable from the computer.<\/li><li>Hold the <strong>PREAMP<\/strong>, <strong>LOW CUT<\/strong>, and <strong>POLARITY<\/strong> buttons and power on Apollo Twin MkII.<\/li><li>After all front panel LEDs flash rapidly <em>(after several seconds)<\/em>, release the controls and power off Apollo Twin.<\/li><li>Reconnect and power on your system starting with Apollo Twin.<\/li><\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/www.sweetwater.com\/sweetcare\/media\/2017\/08\/Apollo-Twin-MkII-x-x4-Reset.png\"><img loading=\"lazy\" width=\"1024\" height=\"459\" src=\"https:\/\/www.sweetwater.com\/sweetcare\/media\/2017\/08\/Apollo-Twin-MkII-x-x4-Reset-1024x459.png\" alt=\"Apollo Twin MkII x x4 Reset\" class=\"wp-image-1758639\" srcset=\"https:\/\/www.sweetwater.com\/sweetcare\/media\/2017\/08\/Apollo-Twin-MkII-x-x4-Reset-1024x459.png 1024w, https:\/\/www.sweetwater.com\/sweetcare\/media\/2017\/08\/Apollo-Twin-MkII-x-x4-Reset-300x135.png 300w, https:\/\/www.sweetwater.com\/sweetcare\/media\/2017\/08\/Apollo-Twin-MkII-x-x4-Reset-768x345.png 768w, https:\/\/www.sweetwater.com\/sweetcare\/media\/2017\/08\/Apollo-Twin-MkII-x-x4-Reset.png 1400w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n\n<p id=\"Apollo-Twin-Apollo-Twin-USB\" class=\"wp-block-cgb-block-customheader darkBlueHeader alignLeft underline customh3 swheader\">Apollo Twin &amp; Apollo Twin USB<\/p>\n\n\n\n<ol><li>Power off your system and disconnect the Thunderbolt\/USB cable from the computer.<\/li><li>Hold the <strong>LEVEL KNOB<\/strong>, <strong>LOW CUT<\/strong>, and <strong>POLARITY<\/strong> controls and power on Apollo Twin.<\/li><li>After all front panel LEDs flash rapidly <em>(after several seconds)<\/em>, release the controls and power off Apollo Twin.<\/li><li>Reconnect and power on your system starting with Apollo Twin.<\/li><\/ol>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><a href=\"https:\/\/www.sweetwater.com\/sweetcare\/media\/2017\/08\/Apollo-Twin-Reset.png\"><img loading=\"lazy\" width=\"1024\" height=\"459\" src=\"https:\/\/www.sweetwater.com\/sweetcare\/media\/2017\/08\/Apollo-Twin-Reset-1024x459.png\" alt=\"Apollo Twin Reset\" class=\"wp-image-1758640\" srcset=\"https:\/\/www.sweetwater.com\/sweetcare\/media\/2017\/08\/Apollo-Twin-Reset-1024x459.png 1024w, https:\/\/www.sweetwater.com\/sweetcare\/media\/2017\/08\/Apollo-Twin-Reset-300x135.png 300w, https:\/\/www.sweetwater.com\/sweetcare\/media\/2017\/08\/Apollo-Twin-Reset-768x345.png 768w, https:\/\/www.sweetwater.com\/sweetcare\/media\/2017\/08\/Apollo-Twin-Reset.png 1400w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure><\/div>\n\n\n\n<p id=\"Apollo-8-Apollo-8p-Apollo-X6-Apollo-X8-Apollo-X8p\" class=\"wp-block-cgb-block-customheader darkBlueHeader alignLeft underline customh3 swheader\">Apollo 8, Apollo 8p, Apollo x6, Apollo x8, &amp; Apollo x8p<\/p>\n\n\n\n<ol><li>Power off your Apollo, then press and h<span style=\"color: initial; font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, Oxygen-Sans, Ubuntu, Cantarell, &quot;Helvetica Neue&quot;, sans-serif;\">old the <\/span><strong style=\"color: initial; font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, Oxygen-Sans, Ubuntu, Cantarell, &quot;Helvetica Neue&quot;, sans-serif;\">PREAMP<\/strong><span style=\"color: initial; font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, Oxygen-Sans, Ubuntu, Cantarell, &quot;Helvetica Neue&quot;, sans-serif;\">, <\/span><strong style=\"color: initial; font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, Oxygen-Sans, Ubuntu, Cantarell, &quot;Helvetica Neue&quot;, sans-serif;\">LOW CUT<\/strong><span style=\"color: initial; font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, Oxygen-Sans, Ubuntu, Cantarell, &quot;Helvetica Neue&quot;, sans-serif;\">, and <\/span><strong style=\"color: initial; font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, Oxygen-Sans, Ubuntu, Cantarell, &quot;Helvetica Neue&quot;, sans-serif;\">POLARITY<\/strong><span style=\"color: initial; font-family: -apple-system, BlinkMacSystemFont, &quot;Segoe UI&quot;, Roboto, Oxygen-Sans, Ubuntu, Cantarell, &quot;Helvetica Neue&quot;, sans-serif;\"> controls.<\/span><\/li><li>Power on your Apollo while holding all three buttons.<\/li><li>Once all of the front panel LED&#8217;s flash, release the controls.<\/li><\/ol>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><a href=\"https:\/\/www.sweetwater.com\/sweetcare\/media\/2017\/08\/Apollo-8-8p-x6-x8-x8p-Reset.png\"><img loading=\"lazy\" width=\"1024\" height=\"459\" src=\"https:\/\/www.sweetwater.com\/sweetcare\/media\/2017\/08\/Apollo-8-8p-x6-x8-x8p-Reset-1024x459.png\" alt=\"Apollo 8 8p x6 x8 x8p Reset\" class=\"wp-image-1758641\" srcset=\"https:\/\/www.sweetwater.com\/sweetcare\/media\/2017\/08\/Apollo-8-8p-x6-x8-x8p-Reset-1024x459.png 1024w, https:\/\/www.sweetwater.com\/sweetcare\/media\/2017\/08\/Apollo-8-8p-x6-x8-x8p-Reset-300x135.png 300w, https:\/\/www.sweetwater.com\/sweetcare\/media\/2017\/08\/Apollo-8-8p-x6-x8-x8p-Reset-768x345.png 768w, https:\/\/www.sweetwater.com\/sweetcare\/media\/2017\/08\/Apollo-8-8p-x6-x8-x8p-Reset.png 1400w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure><\/div>\n\n\n\n<p id=\"Apollo-16-Apollo-16-MkII-Apollo-x16\" class=\"wp-block-cgb-block-customheader darkBlueHeader alignLeft underline customh3 swheader\">Apollo 16, Apollo 16 MkII, &amp; Apollo x16<\/p>\n\n\n\n<ol><li>Power off your system and disconnect the Firewire\/Thunderbolt cable from the computer.<\/li><li>Hold the <strong>METER<\/strong> and <strong>MONITOR<\/strong> controls and power on Apollo 16.<\/li><li>After all front panel LEDs flash rapidly <em>(after several seconds)<\/em>, release the controls and power off Apollo.<\/li><li>Reconnect and power on your system starting with Apollo.<\/li><\/ol>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><a href=\"https:\/\/www.sweetwater.com\/sweetcare\/media\/2017\/08\/Apollo-16-16-MkII-x16-Reset.png\"><img loading=\"lazy\" width=\"1024\" height=\"459\" src=\"https:\/\/www.sweetwater.com\/sweetcare\/media\/2017\/08\/Apollo-16-16-MkII-x16-Reset-1024x459.png\" alt=\"Apollo 16 16 MkII x16 Reset\" class=\"wp-image-1758642\" srcset=\"https:\/\/www.sweetwater.com\/sweetcare\/media\/2017\/08\/Apollo-16-16-MkII-x16-Reset-1024x459.png 1024w, https:\/\/www.sweetwater.com\/sweetcare\/media\/2017\/08\/Apollo-16-16-MkII-x16-Reset-300x135.png 300w, https:\/\/www.sweetwater.com\/sweetcare\/media\/2017\/08\/Apollo-16-16-MkII-x16-Reset-768x345.png 768w, https:\/\/www.sweetwater.com\/sweetcare\/media\/2017\/08\/Apollo-16-16-MkII-x16-Reset.png 1400w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure><\/div>\n\n\n\n<p id=\"Apollo-Firewire\" class=\"wp-block-cgb-block-customheader darkBlueHeader alignLeft underline customh3 swheader\">Apollo Firewire<\/p>\n\n\n\n<ol><li>Power off your system and disconnect the Firewire cable from the computer.<\/li><li>Hold the <strong>PREAMP<\/strong>, <strong>LOW CUT<\/strong>, and <strong>POLARITY<\/strong> controls and power on Apollo Firewire.<\/li><li>After all front panel LEDs flash rapidly <em>(after several seconds)<\/em>, release the controls and power off Apollo.<\/li><li>Reconnect and power on your system starting with Apollo.<\/li><\/ol>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><a href=\"https:\/\/www.sweetwater.com\/sweetcare\/media\/2017\/08\/Apollo-Firewire-Reset.png\"><img loading=\"lazy\" width=\"1024\" height=\"459\" src=\"https:\/\/www.sweetwater.com\/sweetcare\/media\/2017\/08\/Apollo-Firewire-Reset-1024x459.png\" alt=\"Apollo Firewire Reset\" class=\"wp-image-1758643\" srcset=\"https:\/\/www.sweetwater.com\/sweetcare\/media\/2017\/08\/Apollo-Firewire-Reset-1024x459.png 1024w, https:\/\/www.sweetwater.com\/sweetcare\/media\/2017\/08\/Apollo-Firewire-Reset-300x135.png 300w, https:\/\/www.sweetwater.com\/sweetcare\/media\/2017\/08\/Apollo-Firewire-Reset-768x345.png 768w, https:\/\/www.sweetwater.com\/sweetcare\/media\/2017\/08\/Apollo-Firewire-Reset.png 1400w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure><\/div>\n\n\n\n\n\n<h2 id=\"Related-Content\" class=\"wp-block-cgb-block-customheader blackHeader alignLeft noUnderline customh2 swheader\">Related Content<\/h2>\n\n\n\n<ul><li><a rel=\"noreferrer noopener\" aria-label=\"Universal Audio 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DSP<\/a><\/li><\/ul>\n\n\n","protected":false},"featured_media":1758594,"template":"","categories":[],"tags":[54059,131226,53813,54000,54722,59005,54905,55147,55050,54726,53992,34869,54779,54265,36319,34259,54355,53949,59006,53649,54282,54004,36528,64912,36092,35179,34750],"storecat":[],"itemids":[110476,248893,248892,182561,468841,468842,468840,453862,436581,436582,436580,433877,433769,433862,433768,311334,302935,302937,302947,302945,302946,302943,302940,302941,302944,302939,302938,433902,433903,147663,147662,147661,147654,528023,535056,527889,535057,527891,535059,527892,527893,535060,527894,535061,527890,535058,519415,519416,536748,536749,536750,536751,536752,536753,536754,536755,536756,536757,536758,536759,536760,536761,536762,536763,536764,536765,536766,536767,536768,536769],"manufacturers":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v17.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<meta name=\"description\" content=\"Read this article 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