{"id":1725793,"date":"2015-09-14T12:49:47","date_gmt":"2015-09-14T12:49:47","guid":{"rendered":"http:\/\/www.sweetwater.com\/sweetcare\/?post_type=articles&#038;p=1725793"},"modified":"2021-12-27T15:25:07","modified_gmt":"2021-12-27T15:25:07","slug":"avid-pro-tools-first-faq","status":"publish","type":"articles","link":"https:\/\/www.sweetwater.com\/sweetcare\/articles\/avid-pro-tools-first-faq\/","title":{"rendered":"Avid Pro Tools | First FAQ"},"content":{"rendered":"\n<div class=\"wp-block-group has-background\" style=\"background-color:#ffcfd3\"><div class=\"wp-block-group__inner-container\">\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 id=\"IMPORTANT\" class=\"wp-block-cgb-block-customheader blackHeader alignCenter noUnderline customh2 swheader\">IMPORTANT<\/h2>\n\n\n\n<p class=\"has-text-color has-very-dark-gray-color\">Pro Tools | First has been discontinued. Please visit <strong><a href=\"https:\/\/avid.secure.force.com\/pkb\/articles\/en_US\/faq\/Pro-Tools-First-Common-Issues\">Avid&#8217;s Pro Tools | First FAQ<\/a><\/strong> for more details.<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n\n\n\n<p>Thanks to their&nbsp;Getting Started and FAQ&nbsp;content, Avid makes diving into Pro Tools | First a breeze. Watch their &#8220;Getting Started Fast with Pro Tools | First&#8221; video playlist (below) to learn about creating sessions, building and editing songs, and mixing and distributing your tracks.<\/p>\n\n\n\n<p><p id=\"Getting-started\">Scroll further down for Avid&#8217;s FAQ content from their Knowledge Base. It is packed full of tips, solutions, and other helpful information for new Pro Tools users.<\/p><\/p>\n\n\n\n<ul><li><strong><a href=\"#General-FAQ\">General FAQ<\/a><\/strong><\/li><li><a href=\"#Pro-Tools-First-plug-ins\"><strong>Pro Tools | First plug-ins<\/strong><\/a><\/li><li><strong><a href=\"#Troubleshooting\">Troubleshooting<\/a><\/strong><\/li><\/ul>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-embed-youtube wp-block-embed is-type-video is-provider-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Get Started Fast with Pro Tools | First \u2014 Episode 1\" width=\"620\" height=\"349\" src=\"https:\/\/www.youtube.com\/embed\/9H--Q-fwJ1g?wmode=transparent&amp;rel=0&amp;feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<p id=\"Get-Started-Fast-with-Pro-Tools-First\" class=\"wp-block-cgb-block-customheader blackHeader alignCenter noUnderline customh5 swheader\">Get Started Fast with Pro Tools | First<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n\n\n<h2 id=\"General-FAQ\" class=\"wp-block-cgb-block-customheader blackHeader alignLeft noUnderline customh2 swheader\">General FAQ<\/h2>\n\n\n\n<p id=\"Where-can-I-get-Pro-Tools-First\" class=\"wp-block-cgb-block-customheader darkBlueHeader alignLeft underline customh3 swheader\">Where can I get Pro Tools | First?<\/p>\n\n\n\n<p> Go to the&nbsp;<a rel=\"noreferrer noopener\" href=\"http:\/\/www.avid.com\/protoolsfirst\" target=\"_blank\">Pro Tools | First product page<\/a>&nbsp;and click the \u201cGet it now\u201d button (located in the top right). <\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p id=\"Pro-Tools-First-is-free-but-are-there-any-hidden-costs\" class=\"wp-block-cgb-block-customheader darkBlueHeader alignLeft underline customh3 swheader\"> Pro Tools | First is free but are there any hidden costs? <\/p>\n\n\n\n<p>No there are no hidden costs, you can download Pro Tools | First complete with Xpand!2 Virtual Instrument and over 20 plug-ins and get started creating music right away.<\/p>\n\n\n\n<p>Note that add-on products (such as Plug-Ins and Cloud Collaboration Plans) can be added to Pro Tools First for additional cost.<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p id=\"Pro-Tools-First-seems-to-be-aimed-at-beginners-so-you-probably-can-t-do-much-with-it\" class=\"wp-block-cgb-block-customheader darkBlueHeader alignLeft underline customh3 swheader\">Pro Tools | First seems to be aimed at beginners so you probably can\u2019t do much with it?<\/p>\n\n\n\n<p>Pro Tools | First includes a set of music templates covering several different genres of music to let you get started straight away with just a few clicks. And there are many resources on avid.com and the web about working with Pro Tools and producing great songs that stand out from the crowd. We have created a \u2018<a rel=\"noreferrer noopener\" href=\"https:\/\/youtu.be\/9H--Q-fwJ1g?list=PLhCR_8aS9jONiXlhQZYU0mn1u__7tBLFp\" target=\"_blank\"><strong>Get Started Fast with Pro Tools | First<\/strong><\/a>\u2019 video series specifically for beginners and those new to Pro Tools that will be available from the&nbsp;<a rel=\"noreferrer noopener\" href=\"http:\/\/www.avid.com\/pro-tools-first\" target=\"_blank\">Pro Tools | First product page<\/a>&nbsp;as soon as Pro Tools | First becomes available. <\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p id=\"I-am-new-to-music-recording-how-easy-is-it-to-start-creating-songs-in-Pro-Tools-First\" class=\"wp-block-cgb-block-customheader darkBlueHeader alignLeft underline customh3 swheader\">I am new to music recording, how easy is it to start creating songs in Pro Tools | First?<\/p>\n\n\n\n<p> Pro Tools | First includes a set of music templates covering several different genres of music to let you get started straight away with just a few clicks. And there are many resources on avid.com and the web about working with Pro Tools and producing great songs that stand out from the crowd. We have created a \u2018<a rel=\"noreferrer noopener\" href=\"https:\/\/youtu.be\/9H--Q-fwJ1g?list=PLhCR_8aS9jONiXlhQZYU0mn1u__7tBLFp\" target=\"_blank\"><strong>Get Started Fast with Pro Tools | First<\/strong><\/a>\u2019 video series specifically for beginners and those new to Pro Tools that will be available from the&nbsp;<a rel=\"noreferrer noopener\" href=\"http:\/\/www.avid.com\/pro-tools-first\" target=\"_blank\">Pro Tools | First product page<\/a>&nbsp;as soon as Pro Tools | First becomes available. <\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p id=\"Pro-Tools-First-is-free-but-you-probably-have-to-purchase-an-iLok-to-use-it\" class=\"wp-block-cgb-block-customheader darkBlueHeader alignLeft underline customh3 swheader\">Pro Tools | First is free, but you probably have to purchase an iLok to use it?<\/p>\n\n\n\n<p>Pro Tools | First, and its included collection of AAX plug-ins, do not require a physical iLok to use the software at all. In addition, you\u2019ll find many more AAX virtual instruments, effects, and sound processors available from the in-app Avid Marketplace that do not require an iLok to use.<br><\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p id=\"I-installed-and-have-used-Pro-Tools-First-can-I-try-the-full-version-of-Pro-Tools-by-requesting-the-30-day-trial-on-Avid-com\" class=\"wp-block-cgb-block-customheader darkBlueHeader alignLeft underline customh3 swheader\">I installed and have used Pro Tools | First\u2014can I try the full version of Pro Tools by requesting the 30-day trial on Avid.com?<\/p>\n\n\n\n<p> Yes, you can have both Pro Tools | First and any other version of Pro Tools installed on the same computer, but you will need to have an iLok USB Smart Key to run the trial or any purchased version of Pro Tools. Click here to download the free&nbsp;<a rel=\"noreferrer noopener\" href=\"http:\/\/connect.avid.com\/Pro-Tools-Trial.html\" target=\"_blank\">30-day Pro Tools software trial<\/a>. <\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p id=\"Do-I-have-to-be-online-and-connected-to-my-Avid-Master-Account-to-use-Pro-Tools-First\" class=\"wp-block-cgb-block-customheader darkBlueHeader alignLeft underline customh3 swheader\">Do I have to be online and connected to my Avid Master Account to use Pro Tools | First?<\/p>\n\n\n\n<p> You can work offline, no problem. The first time you log in to your Avid Master Account from Pro Tools | First you can start working on your first project and save it. When you want to leave the project don\u2019t logout, you will remain logged in offline, and you can still work on the project with a local project cache in the app. Next time you connect with the internet on that same computer and log in, your offline project work will sync up and store to the cloud. <\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p id=\"Pro-Tools-First-includes-three-Cloud-Projects-what-does-this-mean\" class=\"wp-block-cgb-block-customheader darkBlueHeader alignLeft underline customh3 swheader\">Pro Tools | First includes three Cloud Projects, what does this mean?<\/p>\n\n\n\n<p> Unlike Pro Tools and Pro Tools | HD software where an unlimited number of sessions can be stored locally on your computer\u2019s hard disk, projects for Pro Tools | First are stored in the cloud on Avid Servers, accessed through your Avid Master Account from anywhere. Avid provides up to three free projects (songs) with Pro Tools | First. <\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p id=\"What-if-I-need-more-than-three-projects\" class=\"wp-block-cgb-block-customheader darkBlueHeader alignLeft underline customh3 swheader\">What if I need more than three projects?<\/p>\n\n\n\n<p> You can expand the Projects and Storage available for use with Pro Tools | First via your Avid account. Go to my.avid.com and click \u201cManage My Avid Cloud\u201d then click \u201cChange My Cloud Plan\u201d to see the available options. If you have used all of your available Projects, you can export the final stereo mix then delete that Project to make room for a new one. <\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p id=\"My-friend-has-sent-me-a-standard-Pro-Tools-session-file-to-work-on-can-I-use-Pro-Tools-First-for-working-on-this-session\" class=\"wp-block-cgb-block-customheader darkBlueHeader alignLeft underline customh3 swheader\">My friend has sent me a standard Pro Tools session file to work on, can I use Pro Tools | First for working on this session?<\/p>\n\n\n\n<p> No. You cannot import or export a Pro Tools session file with associated media with Pro Tools | First. However, with a&nbsp;<a rel=\"noreferrer noopener\" href=\"https:\/\/my.avid.com\/products#MyAvidCloud\" target=\"_blank\">Cloud Plan<\/a>&nbsp;you can collaborate online with other Pro Tools 12, Pro Tools | HD 12, or even with other Pro Tools | First users (if they also subscribe to a Cloud Plan). You will be able to collaborate with their projects and they will be able to collaborate with your projects. You could however&nbsp;<a rel=\"noreferrer noopener\" href=\"http:\/\/www.avid.com\/Trial\/ProTools\" target=\"_blank\">sign up for a 30-day trial of Pro Tools<\/a>&nbsp;that would allow you to open your friend\u2019s session file but you would need to purchase an iLok USB key to run the trial. <\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p id=\"I-have-read-about-the-new-Cloud-Collaboration-features-coming-to-Pro-Tools-Can-I-collaborate-with-other-Pro-Tools-users-with-Pro-Tools-First\" class=\"wp-block-cgb-block-customheader darkBlueHeader alignLeft underline customh3 swheader\">I have read about the new Cloud Collaboration features coming to Pro Tools. Can I collaborate with other Pro Tools users with Pro Tools | First?<\/p>\n\n\n\n<p> Yes. Pro Tools | First (version 12.8) with a paid Cloud Plan subscription lets you collaborate with any user on Pro Tools or Pro Tools HD (12.5 or higher), or with another Pro Tools | First user who has a Cloud Plan. <\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p id=\"How-do-I-export-my-mix\" class=\"wp-block-cgb-block-customheader darkBlueHeader alignLeft underline customh3 swheader\">How do I export my mix?<\/p>\n\n\n\n<p> Select a region in the Edit window from the start to the end of the song then go to the top menu: <em>File<\/em> &gt; <em>Export<\/em> &gt; <em>Audio Mix<\/em>. Choose a file name and where you want to store the file and click <strong>Export<\/strong>. The .wav file created is uncompressed and is your master song file, and it can be imported into apps like iTunes. Check out the user guide for more details. The .wav format is an industry standard format that can be imported into almost any other audio app. <\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p id=\"Can-I-use-Pro-Tools-First-to-get-my-music-out-to-SoundCloud-Facebook-and-other-social-sites\" class=\"wp-block-cgb-block-customheader darkBlueHeader alignLeft underline customh3 swheader\">Can I use Pro Tools | First to get my music out to SoundCloud, Facebook and other social sites?<\/p>\n\n\n\n<p> Yes you can. You can then import the master .wav song file into applications such as iTunes to produce compressed versions that reduce the file size including AAC and MP3 formats for posting on social media, although many sites will accept .wav master file formats. A typical 3 min song is about 40MB as .wav, and 4MB as .mp3. <\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p id=\"I-d-like-to-be-able-to-access-my-sessions-on-more-than-one-computer-how-many-computers-can-I-install-Pro-Tools-First-on\" class=\"wp-block-cgb-block-customheader darkBlueHeader alignLeft underline customh3 swheader\">I\u2019d like to be able to access my sessions on more than one computer\u2014how many computers can I install Pro Tools | First on?<\/p>\n\n\n\n<p> Once you register and activate Pro Tools | First, you can activate it on up to three computers\/iLoks. You do not need to have an iLok but one of the activations can be transferred to an iLok. You can deactivate from a computer\/iLok to allow activation of another computer\/iLok. You will be able to access your projects from any of these three activations. <\/p>\n\n\n\n<div style=\"height:5px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-text-align-right\"><a href=\"#Overview\" target=\"_blank\" class=\"button flat s blue\">Return to top<\/a><\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 id=\"Pro-Tools-First-plug-ins\" class=\"wp-block-cgb-block-customheader blackHeader alignLeft noUnderline customh2 swheader\">Pro Tools | First plug-ins<\/h2>\n\n\n\n<p id=\"Pro-Tools-First-comes-with-Xpand-2-what-is-it-and-where-can-I-find-information-about-it\" class=\"wp-block-cgb-block-customheader darkBlueHeader alignLeft underline customh3 swheader\">Pro Tools | First comes with Xpand!2, what is it and where can I find information about it?<\/p>\n\n\n\n<p> Xpand!2 is a great Virtual Instrument to start creating music with. It comes with over 2,500 presets including piano, organ, pads, synths, drums, percussion, brass, woodwind etc. and is part of the AIR collection of Virtual Instruments. Other plug-ins (like the First AIR Virtual Instruments) are available for in-app purchase from the Avid Marketplace. Check out the&nbsp;<a rel=\"noreferrer noopener\" href=\"http:\/\/www.avidblogs.com\/pro-tools-11-virtual-instruments-for-music-and-audio\/\" target=\"_blank\">article on Avid Blogs<\/a>&nbsp;about tutorial videos on Xpand!2 and the other AIR Virtual Instruments that will be available in the First Air Instruments Bundle available from the Avid in-app Marketplace. For more detailed information about the Xpand!2 plug-in go to the help menu in Pro Tools | First:&nbsp;<em>Help<\/em>&nbsp;&gt;&nbsp;<em>Pro Tools | First Help<\/em>&nbsp;menu item. <\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p id=\"Can-I-use-any-AAX-plug-ins-with-Pro-Tools-First\" class=\"wp-block-cgb-block-customheader darkBlueHeader alignLeft underline customh3 swheader\">Can I use any AAX plug-ins with Pro Tools | First?<\/p>\n\n\n\n<p> Over 20 plug-ins are included with Pro Tools | First including the Xpand!2 Virtual Instrument. Pro Tools | First supports AAX Native 64 and AAX AudioSuite 64 plug-ins purchased from within the in-app Store. Check the description\/specs in the Avid Marketplace to confirm if an iLok is required. Plug-in bundles which include \u2018First\u2019 in the name are specifically designed for use with Pro Tools | First and do not require an iLok. These plug-ins should download and automatically install, without needing to re-launch Pro Tools. Plug-ins purchased through the Avid Marketplace with your Avid Master Account will work with Pro Tools | First. Some plug-ins installed manually (outside of Marketplace) will work with Pro Tools | First, but most plug-ins will remain hidden and unavailable at launch. If you purchase plug-ins for Pro Tools | First then upgrade to Pro Tools, those plug-ins available as the AAX Native 64 format are exactly the same for Pro Tools | First and Pro Tools. <\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p id=\"AAX-64-bit-plug-ins-require-an-iLok-but-Pro-Tools-First-doesn-t-so-can-I-use-these-plug-ins\" class=\"wp-block-cgb-block-customheader darkBlueHeader alignLeft underline customh3 swheader\">AAX 64-bit plug-ins require an iLok, but Pro Tools | First doesn\u2019t, so can I use these plug-ins?<\/p>\n\n\n\n<p> Many 64-bit AAX plug-ins from Avid and third-party manufacturers do not require an iLok to use and are ideal for use with Pro Tools | First but must be purchased from within Pro Tools | First using the in-app purchase feature. You may also choose to purchase and use any AAX Native 64-bit plug-ins from the in-app Avid Marketplace that require an iLok, but you will need to purchase an iLok USB Smart Key separately to allow activation of these plug-ins. <\/p>\n\n\n\n<div style=\"height:5px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-text-align-right\"><a href=\"#Overview\" target=\"_blank\" class=\"button flat s blue\">Return to top<\/a><\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 id=\"Troubleshooting\" class=\"wp-block-cgb-block-customheader blackHeader alignLeft noUnderline customh2 swheader\">Troubleshooting<\/h2>\n\n\n\n<p id=\"Why-does-it-tell-me-that-Xpand-2-is-missing-when-I-create-a-Project-from-a-Template\" class=\"wp-block-cgb-block-customheader darkBlueHeader alignLeft underline customh3 swheader\">Why does it tell me that Xpand!2 is missing when I create a Project from a Template?<\/p>\n\n\n\n<p>The initial releases of Pro Tools First did not include Xpand!2, but the current installers now install it automatically. To manually install Xpand!2: <\/p>\n\n\n\n<div class=\"wp-block-group has-background\" style=\"background-color:#f2f1f0\"><div class=\"wp-block-group__inner-container\">\n<div style=\"height:5px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<ol><li> Launch Pro Tools | First<\/li><li> Go to <em>Marketplace<\/em> &gt; <em>Plug-Ins<\/em><\/li><li> Click on <strong>Xpand!2<\/strong><\/li><li> Click <strong>Install<\/strong>. You will now find Xpand! 2 available as an Insert on your Instrument and Aux Tracks. <\/li><li>After installing from Marketplace you will find Xpand!2 in Avid Application Manager &gt; Apps <\/li><\/ol>\n\n\n\n<div style=\"height:5px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p id=\"Why-do-I-get-the-error-Permission-denied-13-while-creating-Project-Cache-when-trying-to-create-a-Project\" class=\"wp-block-cgb-block-customheader darkBlueHeader alignLeft underline customh3 swheader\">Why do I get the error \u201cPermission denied (13) while creating \u201cProject Cache\u2026\u201d when trying to create a Project?<\/p>\n\n\n\n<p>This is typically seen on Mac systems where permissions are set incorrectly.<\/p>\n\n\n\n<div class=\"wp-block-group has-background\" style=\"background-color:#f2f1f0\"><div class=\"wp-block-group__inner-container\">\n<div style=\"height:5px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<ol><li>Get Info on the Pro Tools folder in <strong>Documents<\/strong><\/li><li>Set Privilege it to <em>Read &amp; Write<\/em> for your user account. (Check the Project Cache folder inside the Pro Tools folder to make sure the change was applied.)<\/li><\/ol>\n\n\n\n<div style=\"height:5px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p id=\"Why-do-I-get-AAE-error-6117-on-launch\" class=\"wp-block-cgb-block-customheader darkBlueHeader alignLeft underline customh3 swheader\">Why do I get \u201cAAE error -6117\u201d on launch?<\/p>\n\n\n\n<p>This error means \u201cDevice is not present\u201d and is likely due to a missing driver for your interface. Follow these steps:<\/p>\n\n\n\n<div class=\"wp-block-group has-background\" style=\"background-color:#f2f1f0\"><div class=\"wp-block-group__inner-container\">\n<div style=\"height:5px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<ol><li>Download and install the driver for your audio interface (drivers for Avid interfaces can be found via <a href=\"http:\/\/avid.com\/drivers\" target=\"_blank\" rel=\"noreferrer noopener\">avid.com\/drivers<\/a>).<\/li><li>If a driver is not available or using the built-in audio hardware on a PC, try installing <a href=\"http:\/\/www.asio4all.org\/\" target=\"_blank\" rel=\"noreferrer noopener\">ASIO4ALL<\/a>.<\/li><li>Hold the <strong>N<\/strong> key down immediately after launching until the Playback Engine window opens to select your device.<\/li><\/ol>\n\n\n\n<div style=\"height:5px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p id=\"If-the-same-error-occurs-please-try-the-following\" class=\"wp-block-cgb-block-customheader blackHeader alignLeft underline customh4 swheader\"> If the same error occurs, please try the following: <\/p>\n\n\n\n<div class=\"wp-block-group has-background\" style=\"background-color:#f2f1f0\"><div class=\"wp-block-group__inner-container\">\n<div style=\"height:5px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<ol><li>Right click the Speaker Icon you can see on the lower right side of your screen. Then, click Playback Devices.<\/li><li>Right click the devices and disable all sound device.<\/li><li>Do the same in the Recording tab beside Playback (on top of the dialogue box). After all Playback and Recording devices are disabled, please try to run Pro Tools First again.\n<ul><li>If it runs, you can already enable all the sound devices again.<\/li><\/ul>\n<\/li><\/ol>\n\n\n\n<div style=\"height:5px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p id=\"Where-can-I-get-help-or-ask-questions-about-Pro-Tools-First\" class=\"wp-block-cgb-block-customheader darkBlueHeader alignLeft underline customh3 swheader\">Where can I get help or ask questions about Pro Tools | First?<\/p>\n\n\n\n<p>The Artist Community has groups for&nbsp;<a rel=\"noreferrer noopener\" href=\"https:\/\/ac.avid.com\/artistcommunity\/_ui\/core\/chatter\/groups\/GroupProfilePage?g=0F9i0000000E9QM\" target=\"_blank\">Getting Started<\/a>,&nbsp;<a rel=\"noreferrer noopener\" href=\"https:\/\/ac.avid.com\/artistcommunity\/_ui\/core\/chatter\/groups\/GroupProfilePage?g=0F9i0000000E9TG\" target=\"_blank\">Troubleshooting<\/a>, and other topics in Connections &gt; Groups at&nbsp;<a rel=\"noreferrer noopener\" href=\"http:\/\/ac.avid.com\/\" target=\"_blank\">ac.avid.com<\/a>. <\/p>\n\n\n\n<div style=\"height:5px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-text-align-right\"><a href=\"#Overview\" target=\"_blank\" class=\"button flat s blue\">Return to top<\/a><\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n","protected":false},"featured_media":0,"template":"","categories":[1,5],"tags":[42006,54726,115893,54779,37912,75581,34259,34717,34740,33883,90606,34750],"storecat":[],"itemids":[],"manufacturers":[33207],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v17.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<meta name=\"description\" content=\"Check out the Avid Pro Tools | First FAQ page at Sweetwater \u2014 the world&#039;s leading music technology and instrument retailer!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.sweetwater.com\/sweetcare\/articles\/avid-pro-tools-first-faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Avid Pro Tools | First FAQ - SweetCare\" \/>\n<meta property=\"og:description\" content=\"Pro Tools | First has been discontinued. 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