{"id":1723404,"date":"2014-06-24T17:05:11","date_gmt":"2014-06-24T17:05:11","guid":{"rendered":"http:\/\/www.sweetwater.com\/sweetcare\/?post_type=articles&#038;p=1723404"},"modified":"2014-06-24T17:05:11","modified_gmt":"2014-06-24T17:05:11","slug":"my-gopro-hero3-is-freezing-up","status":"publish","type":"articles","link":"https:\/\/www.sweetwater.com\/sweetcare\/articles\/my-gopro-hero3-is-freezing-up\/","title":{"rendered":"My GoPro Hero3+ is freezing up."},"content":{"rendered":"<p>If your camera is freezing up, that usually means that you need to update the camera&#8217;s software or there are some issues with the SD card. Here&#8217;s some information on\u00a0<a style=\"color: #009fdf;\" href=\"http:\/\/gopro.com\/support\/software-update-release\">SD card recommendations<\/a>. \u00a0Here are some troubleshooting steps to resolve the issue for you: Before proceeding make sure that you have turned off Wi-Fi and removed any BacPacs.<\/p>\n<ol>\n<li>If your camera is currently frozen, try to remove and then reinsert the battery to get it unstuck.<\/li>\n<li>Make sure you have the most current software on your camera. \u00a0Click\u00a0<a style=\"color: #009fdf;\" href=\"http:\/\/gopro.com\/support\/articles\/how-to-check-cameras-firmware-version\" target=\"_blank\">here<\/a>\u00a0for instructions\u00a0on how to check the software on your camera. \u00a0If you&#8217;re not sure you have the most current software on your HD HERO Original camera, we recommend redoing the software update. \u00a0Check out this page for the latest camera software updates:\n<ul>\n<li><a style=\"color: #009fdf;\" href=\"http:\/\/gopro.com\/support\/product-updates-support\" target=\"_blank\">HERO3 &amp; HERO3+<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<ol start=\"3\">\n<li>If you have the most current camera software, you may need to re-update\u00a0the camera software.<\/li>\n<li>Try reformatting the SD card using the delete ALL function of the settings menu. \u00a0<a href=\"https:\/\/www.sweetwater.com\/sweetcare\/articles\/how-do-i-format-my-sd-card-from-the-settings-menu-on-my-gopro-hero3\/\" target=\"_blank\">Click here<\/a> for a video tutorial on how to format an SD card with your Hero3+.<\/li>\n<li>Try a different, known good SD card. \u00a0We recommend only purchasing name brand SD cards through reputable resellers. \u00a0There are both counterfeit and underperforming SD cards out in the marketplace, which can prevent proper functioning of your HD HERO camera&#8217;s features.<\/li>\n<\/ol>\n<p>Not all Class 10 microSD cards have the same data write speeds. If you plan to shoot in 4k, 2.7k, or Protune video modes with your HERO3: Black Edition camera, we recommend using one of the following microSD cards for the best performance:<\/p>\n<ul>\n<li>SanDisk Extreme 32GB microSDHC (SDSDQXL-032G)<\/li>\n<li>SanDisk Extreme 64GB microSDXC (SDSDQXL-064G)<\/li>\n<li>Lexar 32GB SDHC 633x (LSDMI32GBBNL633R)<\/li>\n<li>Lexar 64GB SDXC 633x (LSDMI64GBBNL633R)<\/li>\n<li>Lexar 32GB SDHC 600x (LSDMI32GBSBNA600R)<\/li>\n<li>Lexar 64GB SDXC 600x (LSDMI64GBSBNA600R)<\/li>\n<li>Delkin 32GB SDHC (DDMICROSDPRO2-32GB)<\/li>\n<li>Delkin 64GB SDXC (DDMICROSDPRO264GB)<\/li>\n<\/ul>\n<p>If you&#8217;re still experiencing issues after trying the above, don&#8217;t hesitate to <a href=\"https:\/\/www.sweetwater.com\/sweetcare\/contact\/\" target=\"_blank\">contact our Tech Support team<\/a> for further troubleshooting.<\/p>\n","protected":false},"featured_media":0,"template":"","categories":[1],"tags":[55253,54118,68031,68030,68032],"storecat":[],"itemids":[61983],"manufacturers":[66963],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v17.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<meta name=\"description\" content=\"Check out the My GoPro Hero3+ is freezing up. page at Sweetwater \u2014 the world&#039;s leading music technology and instrument retailer!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.sweetwater.com\/sweetcare\/articles\/my-gopro-hero3-is-freezing-up\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"My GoPro Hero3+ is freezing up. - SweetCare\" \/>\n<meta property=\"og:description\" content=\"If your camera is freezing up, that usually means that you need to update the camera&#8217;s software or there are some issues with the SD card. 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