{"id":1721015,"date":"2013-10-22T18:17:46","date_gmt":"2013-10-22T18:17:46","guid":{"rendered":"http:\/\/www.sweetwater.com\/sweetcare\/?post_type=articles&#038;p=1721015"},"modified":"2013-10-25T15:32:30","modified_gmt":"2013-10-25T15:32:30","slug":"im-having-difficulty-downloading-my-air-software","status":"publish","type":"articles","link":"https:\/\/www.sweetwater.com\/sweetcare\/articles\/im-having-difficulty-downloading-my-air-software\/","title":{"rendered":"I&#8217;m having difficulty downloading my AIR software."},"content":{"rendered":"<p>According to AIR, the download servers used to distribute their software have been overwhelmed by the amount of downloads being processed simultaneously. This has resulted in customers not receiving all of their instruments or receiving only partially downloaded files.<\/p>\n<p>If this delay has affected you, follow the steps below to receive replacement download links:<\/p>\n<ol>\n<li>Visit\u00a0<a href=\"https:\/\/cs.mycommerce.com\/airmusic\">https:\/\/cs.mycommerce.com\/airmusic<\/a><\/li>\n<li>Enter your order number and email address<\/li>\n<li>Click <b>Find Order<\/b><\/li>\n<\/ol>\n<p>A new set of download links will be displayed for your purchased instruments. Please use these new links to re-download any purchases that you were unable to download and\/or install.<\/p>\n<p>Your order number is listed in the order confirmation email you received after making your purchase.<\/p>\n","protected":false},"featured_media":0,"template":"","categories":[1],"tags":[38103,53992,54448],"storecat":[],"itemids":[14602,14618,15485,93607],"manufacturers":[115896],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v17.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<meta name=\"description\" content=\"Check out the I&#039;m having difficulty downloading my AIR software. page at Sweetwater \u2014 the world&#039;s leading music technology and instrument retailer!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.sweetwater.com\/sweetcare\/articles\/im-having-difficulty-downloading-my-air-software\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"I&#039;m having difficulty downloading my AIR software. - SweetCare\" \/>\n<meta property=\"og:description\" content=\"According to AIR, the download servers used to distribute their software have been overwhelmed by the amount of downloads being processed simultaneously. 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