{"id":1712277,"date":"2012-02-13T13:26:31","date_gmt":"2012-02-13T13:26:31","guid":{"rendered":"http:\/\/www.sweetwater.com\/sweetcare\/?p=1712277"},"modified":"2020-07-13T16:09:28","modified_gmt":"2020-07-13T16:09:28","slug":"audiobox-usb-device-driver-install","status":"publish","type":"articles","link":"https:\/\/www.sweetwater.com\/sweetcare\/articles\/audiobox-usb-device-driver-install\/","title":{"rendered":"AudioBox USB &#8211; Why Won&#8217;t my Device Driver Install?"},"content":{"rendered":"\n<h2 id=\"Why-won-t-my-AudioBox-drivers-install\" class=\"wp-block-cgb-block-customheader blackHeader alignLeft noUnderline customh2 swheader\">Why won&#8217;t my AudioBox drivers install?<\/h2>\n\n\n\n<p>There have been several updates that fix a wide range of issues, such as the Presonus AudioBox USB 96 not being recognized. If you have any AudioBox 96 USB driver related issues, it is highly recommended that you uninstall the driver you have loaded and download the latest AudioBox driver from the PreSonus website.<\/p>\n\n\n\n<p>Please note that there are two driver versions of the AudioBox USB drivers for Windows 7 users: one for 32-bit systems and one for 64-bit systems. The following steps will take you through discovering which System Type you are using, downloading and extracting the AudioBox USB 96 driver from the PreSonus website, uninstalling your previous installation, and reinstalling the latest AudioBox driver. Before beginning, please disconnect your AudioBox, keeping both it and a USB cable close by for the installation.<br><br><\/p>\n\n\n\n<p id=\"Discovering-your-system-type-32bit-or-64bit\" class=\"wp-block-cgb-block-customheader darkBlueHeader alignLeft underline customh3 swheader\">Discovering your system type (32bit or 64bit)<\/p>\n\n\n\n<div class=\"wp-block-group has-very-light-gray-background-color has-background\"><div class=\"wp-block-group__inner-container\">\n<div style=\"height:5px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<ol><li>In the lower left-hand corner of your screen, click on the <strong>Start <\/strong>menu. Next, right-click on <strong>Computer <\/strong>and select <strong>Properties <\/strong>from the pop-up menu.<\/li><li>In the middle of the <em>Properties <\/em>window, you will see the <em>System Type<\/em> field. This will say <em>32-bit Operating System<\/em> or <em>64-bit Operating System<\/em>.<\/li><\/ol>\n\n\n\n<div style=\"height:5px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p id=\"Download-the-AudioBox-driver-and-extract-the-installer\" class=\"wp-block-cgb-block-customheader darkBlueHeader alignLeft underline customh3 swheader\">Download the AudioBox driver and extract the installer<\/p>\n\n\n\n<div class=\"wp-block-group has-very-light-gray-background-color has-background\"><div class=\"wp-block-group__inner-container\">\n<div style=\"height:5px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<ol><li>Go to the Presonus Product Downloads Page, download the correct AudioBox USB driver, and save it to your desktop.<\/li><li>Quit your web browser and any other application you have running and locate <em>PreSonus AudioBoxUSB_x.x_32.zip<\/em> on your desktop. Next, right-click the file and select <strong>Extract All<\/strong> from the pop-up menu.<\/li><li>The file will automatically be extracted to a new folder with the same name on your desktop. You will want to click <strong>Extract<\/strong>.<\/li><li>A new window will launch, and you will see a folder labeled <strong>PreSonus AudioBox USB_2.8_32<\/strong>. Double click on it to open it.<\/li><\/ol>\n\n\n\n<div style=\"height:5px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p id=\"Uninstall-previous-AudioBox-driver-versions\" class=\"wp-block-cgb-block-customheader darkBlueHeader alignLeft underline customh3 swheader\">Uninstall previous AudioBox driver versions<\/p>\n\n\n\n<div class=\"wp-block-group has-very-light-gray-background-color has-background\"><div class=\"wp-block-group__inner-container\">\n<div style=\"height:5px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<ol><li>Double click on the <strong>Setup <\/strong>file with the computer icon.<ul><li><strong>Note<\/strong>: Windows 7 and Vista Users will be asked if they want this file to make changes to their computers. You will want to click <strong>Yes<\/strong>.<\/li><\/ul><\/li><li>When the Installer launches, select the language you\u2019d like the install to run and click <strong>OK<\/strong>.<\/li><li>To completely remove your<strong> AudioBox driver&#8217;s installations<\/strong>, click on the trash can icon next to <em>Uninstall the driver<\/em>. This will take a few seconds.<\/li><li>When the drivers have been successfully removed, click <strong>Exit<\/strong>, then reboot your computer.<\/li><\/ol>\n\n\n\n<div style=\"height:5px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p id=\"Install-the-latest-AudioBox-driver\" class=\"wp-block-cgb-block-customheader darkBlueHeader alignLeft underline customh3 swheader\">Install the latest AudioBox driver<\/p>\n\n\n\n<div class=\"wp-block-group has-very-light-gray-background-color has-background\"><div class=\"wp-block-group__inner-container\">\n<div style=\"height:5px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<ol><li>Once your computer has rebooted, double click on the <strong>PreSonus AudioBox USB_x.x_32<\/strong> folder on your desktop and double click on the <strong>Setup <\/strong>file with the computer icon.<ul><li><strong>Note<\/strong>: Windows 7 and Vista Users will be asked if they want this file to make changes to their computer. You will want to click yes.<\/li><\/ul><\/li><li>When the Installer launches, select the language in which you\u2019d like the install to run and click <strong>OK<\/strong>.<\/li><li>Click the <strong>Computer <\/strong>Icon next to <em>Install the Driver<\/em>. Then, click on the box next to <em>I accept the agreement<\/em> and click <strong>install<\/strong>.<ul><li>You will be prompted to plug in your AudioBox. Also, you will be promoted to disconnect and reconnect your AudioBox. The AudioBox USB 96 driver installer will not continue until these actions are taken.<\/li><\/ul><\/li><li>You will be alerted that the AudioBbox installer needs to reboot your computer. Click <strong>reboot now<\/strong> to finish the installation process. Once your computer has rebooted, your AudioBox will be ready for use!<\/li><\/ol>\n\n\n\n<div style=\"height:5px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p id=\"Related-content\" class=\"wp-block-cgb-block-customheader blackHeader alignLeft underline customh4 swheader\">Related content<\/p>\n\n\n\n<ul><li><strong><a rel=\"noreferrer noopener\" href=\"https:\/\/www.sweetwater.com\/sweetcare\/articles\/audiobox-usb-install-audiobox-mac\/\" target=\"_blank\">AudioBox USB \u2013 How do I install my AudioBox on my Mac?<\/a><\/strong><\/li><li><strong><a rel=\"noreferrer noopener\" aria-label=\"I\u2019m getting distortion or noise when using my PreSonus Audiobox with my computer that has USB 3.0 ports. (opens in a new tab)\" href=\"https:\/\/www.sweetwater.com\/sweetcare\/articles\/im-getting-distortion-or-noise-when-using-my-presonus-audiobox-with-my-computer-that-has-usb-3-0-ports\/\" target=\"_blank\">I\u2019m getting distortion or noise when using my PreSonus Audiobox with my computer that has USB 3.0 ports.<\/a><\/strong><\/li><li><strong><a rel=\"noreferrer noopener\" href=\"https:\/\/www.sweetwater.com\/sweetcare\/articles\/audiobox-usb-uninstall-reinstall-device-drivers-microsoft-windows\/\" target=\"_blank\">AudioBox USB \u2013 How Do I Uninstall and Reinstall my Device Drivers in Microsoft Windows?<\/a><\/strong><\/li><li><strong><a rel=\"noreferrer noopener\" href=\"https:\/\/www.sweetwater.com\/sweetcare\/articles\/im-getting-signal-into-my-presonus-audiobox-usb22vsl44vsl-but-i-cant-hear-anything-from-my-daw\/\" target=\"_blank\">I\u2019m getting signal into my PreSonus Audiobox USB\/22VSL\/44VSL, but I can\u2019t hear anything from my DAW.<\/a><\/strong><\/li><li><strong><a rel=\"noreferrer noopener\" href=\"https:\/\/www.sweetwater.com\/sweetcare\/articles\/how-do-i-know-if-my-computer-has-usb-3-0-ports\/\" target=\"_blank\">How do I know if my computer has USB 3.0 ports?<\/a><\/strong><\/li><\/ul>\n","protected":false},"featured_media":0,"template":"","categories":[],"tags":[54772,54771,36429,123785,70011,53992,101342,35161,53760,55512,35179],"storecat":[],"itemids":[1615,70015,70016,116505,73630,117139,117162,108979,108978,111903,108326,85004,100398,55536],"manufacturers":[33631],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v17.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<meta name=\"description\" content=\"Check out the AudioBox USB - Why Won&#039;t my Device Driver Install? page at Sweetwater \u2014 the world&#039;s leading music technology and instrument retailer!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.sweetwater.com\/sweetcare\/articles\/audiobox-usb-device-driver-install\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"AudioBox USB - Why Won&#039;t my Device Driver Install? - SweetCare\" \/>\n<meta property=\"og:description\" content=\"There have been several updates that fix a wide range of issues, such as the Presonus AudioBox USB 96 not being recognized. 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