Some new Apollos will need a firmware update via Firewire before the Thunderbolt option card will function with the Apollo.
Unplug the Thunderbolt connection and connect the unit via Firewire to your computer.
Run the current Apollo software installer, which can be found HERE.
If a firmware update is required, the update will be done during the software install.
After the update, turn the computer and Apollo off and reconnect via Thunderbolt.’