Returning - Brace for Frame Broket at Joint, Very Flimsy Material
I have put many pieces of furniture and devices together for years - this ranks at the top of my list for most frustrating. I have aching to write a review on a piece of furniture I consider to be ineffective. This took the cake, IMO, and was my eventual impetus to get to writing about my experience. With all due respect and for the purpose of context, I am a huge fan of Sweetwater. The professionals are sensational and talented. I have purchased recording gear, software and guitars and instruments for years. I would be remiss, if I did not write this review. First, I opened the beat-up shipping box and noticed all the Styrofoam packing was broken into little pieces. Needless to say, they all came out of the box, attached to the cheap laminated particle board due to static electricity, leaving a mess all over the place - including my clothes. I will clean it up later when I am done with this review. Next, I put the (2) metal side panels together, as instructed, using the accompanying Allen wrench, the size of tweezers - way too small to work with for a sixty-year-old guy like me. Fine for my thirteen-year-old daughter's little fingers. I can't stand this tool, because it is difficult to grip in a man's fingers like mine, (i.e., short, stubby.) The opening on the Allen screw heads are also small, making it a challenge to get the wrench into the opening. Whenever I see product like this with these Allen wrench gizmos, I want to quit on the spot. For me, it spells cheap and the testing of my patience. I hung in there, though, and gave it my best shot. Then, I attached the (2) steel side panels to the support bar. They attach with Allen head bolts. Not an easy thing to do with an Allen wrench the size of tweezers. Thankfully, the Allen head bolts aligned with the holes in the frame and took about 12 minutes to complete (4) screws. Next, I properly attached the caster wheels to the bottom of the side panels frames - a no brainer. Several spins and the bolts are in, with a simple tightening with the el-cheapo flat wrench another throwaway item. Suddenly, I noticed everyone's nightmare - (2) barcode decals plastered on the steel fame, visible to everyone's eyes. They destroy the attempted aesthetic attribute of the gear stand/rack. I tried to pull them off, but they stuck on like glue. You guessed it - another ten minutes trying to peel the ugly things off. Of course, they left residual glue, marking up the bottom of my new stand. Good way to ruin the looks of your new piece of furniture - one of my worst pet peeves. Why were they there anyway? . I finally attempted to put the (2) laminated particle board side panels onto the side steel panel frames. I installed one side board panel with (4) accompanying Allen head screws. Difficult - it took several minutes, but I finally screwed them in with the Allen wrench. It took about 15-20" for just (4) screws due to misalignment engineering.The problem - inaccurately aligned screw frame holes that fail to match up with the wood side panels holes - another pet peeve. Also, one of the steel frame screw hole lips was bent outward, forcing the side board panel not to be flush with the unit. It appears to be a manufacturing defect and should have been inspected during quality control. It was overlooked. Last, my final attempt to put the other particle board side panel into the side steel panel frame was unsuccessful. The final screw refused to align with the steel frame hole (as mentioned above.) I was forced to remove the other (3) screws from the board panel and start over, switching the screws around. It was not as easy as it sounds, because the Allen wrench is ineffective, IMO. It would keep coming out of the shallow Allen screw heads. Also, I had to be a contortionist while screwing in the Allen screws with an Allen wrench the size of tweezers from around the side of the frame. The Allen wrench dropped from my finger countless times. You use your fingers with an Allen wrench, unlike using your hand with a screwdriver. (Oh! please. Take me back to when things worked and there was sensibility!) During this nightmare, I noticed the (2) steel side panels were leaning apart unparalleled because the top work surface was not attached yet. That is the last component to be installed. So, I continued working diligently toward screwing in screws to a misaligned board panel that refused to adjoin with the steel fame panel. As I held onto the steel side panel while attempting to screw in the screws, I heard a loud snap. Sure enough, the bottom support bar broke at the welded joint that screws into the steel side panel, rendering the support bar useless. I have considered trudging onward trying to install the top work surface board onto the unit, and then attaching my gear to the rack, hoping the stand/rack will be stable, but my heart isn't in it and I cannot sell out or settle. Yes, it's a hassle. Now I have to call my great salesperson, unscrew what I did, and try to put the stuff back in the original beat-up shipping box, re-tape it and make arrangements to ship it back to Sweetwater for a refund. I would NEVER buy this rack again. I have purchased quality pro mic stands and booms from On-Stage Stands. I am really surprised and disheartened with my experience of this product. Trying to assemble it wasted my entire Saturday morning. Thank you for reading my article. I do not wish this experience on any other Sweetwater customers. I wish you all a better experience!