I did not know customer service like this existed. Not long after I ordered this guitar from Sweetwater, Aaron, a SW sales engineer, called to thank me for the purchase, make sure I was happy and answer any questions. He then assured me it would ship immediately, which it did (I got it the next day, even though I was promised 2-day FED EX ground). The guitar arrived exactly as represented and packaged very well. This is the first order I have ever placed with SW, and they treated me like a Lifetime customer! Also, I shopped several sites (including Amazon), and no one could beat their price? So, I got a great product at a great value from a knowledgeable sales staff, plus free shipping, tech support and 2-year protection plan. Oh yeah, and a bag of candy!!!! Very Satisfied!!