Now I know......
Now I know why there are hardly no negative reviews on Sweetwaters site. I wrote a review on this product and it is not listed here. Im sure this will not be listed here either. It was a negative review about the product. Where is it?
After the review my phone rang quickly from Sweetwater to try and resolve the problem. First of all I must say that the staff and service at Sweetwater are the best I have ever encountered. Very friendly, helpful, everything positive a customer could ask for but I still can't play music through my iPad because of a defective product that continues to be sold even after the products very high failure rate. Do a search you will see its record.
I got a defect. They told me to ship it back. I tried to ship it back. It is not there fault nor my fault that the package was stolen out of my mailbox while waiting on the FedEx man to come get it for return.
Ofcourse there is nothing they can do about that I understand. My point is that a product with an insanely high failure rate is still being sold to people like me. They have 47 dollars of my fixed income. I had to save up 3 months just to buy a 40 dollar product. I have nothing to show for my money besides grief. If the low quality product was not offered for sale I would not be in this situation and Sweetwater would not have my money with a disappointed customer still not being able to make music. The one thing I can pass my time with.
I contacted Griftin and they confirmed the high failure rate of this product and they also offered to swap it for a new one but as stated it was stolen from my parcel box.
Where is my review I wrote when I got a product that was DOA? They will not post it. Would hurt sales. Don't know what else to say. You dropped the ball.