I ordered a 50 foot snake which I received in 2 days after contact from Sweetwater. Sweetwater assigned me a representative who made everything go great. A week later I emailed my rep about a pair of DI boxes and I was immediately contacted with great advice and some choices of product. I ordered that morning and had the equipment the next afternoon. I used the equipment the next weekend with complete satisfaction.
I was happy with all the help I received and confidence in the product and support I received.