Unparalleled Tech Support
I've dealt with Shure's tech support a few times now concerning the SE315's we use at our church and my own pair of 535's. I am continually astounded that such a large company has such an efficient and friendly service department. Each time I've called them, I've actually talked to a real technician, and never had to deal with an unnecessarily complicated, automated phone menu, being put on hold, or being transferred between departments. The techs have also always been very polite and have never seemed annoyed or short in answering questions. I, for one, also really appreciate Shure's model of service and repair. While clearly corporate in nature, it feels like Shure's model is all about getting your product back to you in working order as fast as possible. You send your product out knowing exactly how much it will cost to fix (which spares you the time of waiting for the company to invoice or call you), and the product is repaired and returned. Each time I've sent something in to Shure, it has been returned in about 10 days. When you need your mics and in-ears to accomplish weekly services, this kind of turnaround time is incredibly helpful.