Will Crisp was my sales engineer and he did an amazing job! I placed my order and in about an hour I got an email that informed me that it was shipped, I'd receive it in 5 days, it came in 3. The Multiuke was flawless and after a quick tune up played flawless, thanks to the 55 point evaluation that only Sweetwater does on instruments over $300. I read so many reviews where people bought an instrument, received it, then had to take it somewhere to have it setup or had to send it back because of a defect. I have never spent this much on an instrument before but Godin workmanship is top notch. I've seen a lot of instruments at this price point made in China, this is made in Canada. I got to say spending for a quality instrument does make a difference in playing satisfaction. Thanks Godin and Thanks Sweetwater!!!!