First and foremost Sweetwater's customer service has to be the best in the business (5+Stars). Special gratitude to my sales rep Kevin for going the extra distance.
I've had this guitar for three weeks now and have to say that I am blown away by the sound that comes from it. Every time I play it just gets better. As expected it took a little adjustment for the wider neck but there is really nothing negative that I can say about this guitar. Some might think that it's a little light on the bass side but to my ear this guitar sings on it's own. Out of the box the action is perfect for my style of playing, The guitar stays in tune with just minor adjustments every now and then. I've never owned a 12 string before but from the ones that I've played I have to say that this guitar plays and sounds as good as guitars twice the price, I'm looking forward to years of great playing experiences with this guitar.