I recently ordered this amazing mixer from Sweetwater hesitant about making a big purchase online. I was not sure if I would get the same customer service as with buying in store. Wow was I wrong! My sales rep. (engineer) was extremely helpful and knowledgeable of the equipment. Better service then standing around waiting for someone to help me that actually knows what they are talking about instead of reading what the box says. Not to mention standard shipping that was faster then another music stores 2 day air because within a couple of hours of making my purchase my product was already picked up. With "the other store" it took a day just to process my order. I will be making future purchases from Sweetwater. Oh and about this mixer it is amazing. It works perfectly with Virtual DJ and the Advanced Talkover on the mic works wonders when talking while music is playing. I did not have to lower the volume or anything. Problems I had with my previous mixer is I was being drowned out by the music. Not a problem anymore!!!!!!!