Excellent Customer Service & Quality Mic. Exactly as described
Loved the mic. Lightweight, quality sound, very comfortable. I play the piano in my Church. Also sing. I ordered the mic on a Thursday & paid extra to get it on Friday. Did a sound check and tried it out on Saturday. When I turned it on for Worship Service, there was loud feedback. Due to bad weather, power outage etc., I didn't examine to find problem until Thursday. I e-mailed with explanation that the tiny wires were exposed on the connector, this a factory defect. I was immediately contacted. No questions ask. I was told a replacement would be sent in time for Church on Sunday along with a prepaid shipping label to return the defected mic. It arrived just as they promised. They paid extra to get it to me in time for Church. There slogan, "there not happy unless I'm happy" are not just empty words. I have already told our Pastor that we should purchase all our sound equipment replacements from SWEETWATER. Quality products and excellent Customer Service, I will definitely be a repeat Customer.