Fantastic Customer Care
The product I ordered is exactly what I expected it to be. I knew I would be modifying it as soon as I got it, but it fits perfectly!
As for the customer service, I receive a phone call to ensure I knew what I had ordered (or that I had bought anything at all) and was asked what I would use it for. I think taking the time to personally ask a customer questions about their order shows excellent quality in this business.