This was the first time I've purchased a guitar without playing it. I knew the features I wanted and this Martin appeared to cover all my requirements. My sales rep, Bart Amburn, explained the process to me, as well as my options if I wasn't fully satisfied. The guitar arrived in perfect shape. I had to wait a couple days because they had just received it from Martin and it had to be checked out before shipping. This guitar is outstanding. Its physical size makes it very comfortable to play and the neck, although slightly wider than I'm used to, is great for both flat picking and finger style and is very easy on my wrist and hand. The sound has character. The dynamics and resonance of this guitar are the best I've heard. However you want it to sound is up to you. I've had it about one month, and believe me when I say, it's difficult to put down. The F1 aura system is equally as good. The performance mode opens up all kinds of possibilities for recording and live sound. I'm presently working through the features for recording. For me, the action from the 5th fret up was a little high ( it was within the factory spec) and it was perfect at the first fret. After playing it for a week I ordered a tusq fully compensated saddle (same that was on the guitar) and fitted it for lower action; the result, same great sound just lower action and no fret buzzing even with drop D tuning. For me this was a pretty expensive purchase, but after 30 days I can still say "It was worth every penny."