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mbox pro not responding to protools - help?


I have an mbox pro with protools 9. using an iMac.
currently getting no playback audio (speaker oor headphone) and getting no signal from recording inputs (mic or line)
have phantom power on, and mbox set in hardware and i/o settings.
when i open mbox app it says hardware is connected
any advice?
April 14, 2014 @01:30pm