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Microphone Month 4

Sweetwater Forums [Archived]

After 15 years of great discussions, the Sweetwater Forums are now closed and preserved as a "read-only" resource. For discussions about current gear, check us out on Facebook, YouTube, inSync, and our Knowledge Base.

IK Multimedia "Tech support". What a joke.

CDCD

Hello, I am an independent record producer using Pro Tools etc etc, with about 20 years exp in the industry.
I am having more problems with SampleTank, and Sweetwater gives me the ph number of US Tech Support Service: (954) 846-9866 for IK Multimedia.
Apparently, their version of customer service is an answering machine asking that you leave a message. Impressive. What a sense of urgency!
Well, no problem. So I have left three different message son the last 3 weekdays. No response whatsoever.
Is there a problem at IK? Are they still in business? Why are customers the 100% last priority at IK?
Who manages a tech support dept that ignores the folks who spend money on products?
November 1, 2006 @05:05pm
DAS

That's nuts!
Did you buy this from us? If so let me know and we will go to bat for you and get things taken care of right away.
November 1, 2006 @05:12pm
dflo1965

Hello CDCD,
My name is Derrick Floyd and I am the National Product Specialist for IK Multimedia and I am surprised to hear of your current issue with our tech support. I know that we have been experiencing a high volume of calls over the past few weeks because we have released a new series called the "Bundle Series" and with each new product there is always an influx of calls. But I assure you we strive to handle every call as quickly as possible and usually within a 24 hour period.
If I can be of any assistance, please dont hesitate to call me anytime at the IK office @ (954) 846-9101 ext 308. I would be glad to help you in any way that I can.
Best Regards,
Derrick Floyd
National Product Specialist / Assistant Sales Manager
IK Multimedia
1153 Sawgrass Corp Pkwy
Sunrise, Fl 33323
Office: (954) 846 9101 ext 308
Cell: (954) 882 9206
Fax: (954) 846 9077
Email: derrick.floyd@ikmultimedia.com
November 1, 2006 @09:13pm