As you look into the possibility of joining our Sweetwater team, it's important to understand that we are experiencing significant and sustained growth year after year. We are humbled by our success, and there are tons of reasons why we continue to grow at this amazing rate. But at the top of any "Why We're Successful" list is one simple truth: we have great people. Our people are not only true professionals at whatever role they fill for us, but also share our relentless passion to dramatically exceed the expectations of every customer, every single time they interact with us. Sweetwater has a very strong culture with a singular focus: to always do the right thing for the customer. Your particular skill set is vitally important to us, but just as important is your mindset. The ultimate question we ask every time we go to make a hiring decision is: will the candidate fit our culture? Do they feel like a Sweetwater person?

So — you might see a job listed here that you feel is a perfect fit for you. Great: please fill out the application for that position, and feel free to attach a cover letter and resume. But if you don't see something that looks like a perfect fit, please don't just throw in the towel. By all means fill out the generic application at the bottom of our list of open positions. Then please attach a note as to why you want to be here and what you feel you have to offer. It might surprise you to know that a lot of our successful team members were "opportunity hires" who, at the time they applied, didn't perfectly line up with an advertised job opening. We looked at their skill set, got creative (hey, we are musicians after all) and figured out what they could bring to the table that would help us grow. So step up to the mic and sing us your song: we're listening.

Before you apply: FAQs and helpful hints from Human Resources

Sales Engineer

Due to our continued phenomenal growth, we are actively seeking sales professionals to join our industry renowned team of Sales Engineers here at our headquarters in Fort Wayne, Indiana.

WHO TYPICALLY APPLIES FOR THIS JOB?

  • Recent graduates of a Music Technology, Audio Production or Music Business program--- or alumni of these types of programs with several years experience since graduation
  • People with music industry experience in retail sales or as a manufacturer's rep, or who work in a recording studio or a live music venue, either as an employee or freelancer
  • Gear Heads: people who love talking about the latest technology with others who share their passion
  • Musicians: people who love performing or writing music that are now at a point in their life where they seek stability and a career (and are maybe tired of living on a tour bus or the uncertainty of "gig" money.)

WHAT DO WE LOOK FOR IN A SALES ENGINEER CANDIDATE?

  • Smart, empathetic folks with strong people skills
  • Great verbal and written communication chops
  • A strong knowledge, and passion for, the gear we sell
  • Words that describe a successful Sales Engineer: Driven, self motivated, proactive, entrepreneurial, disciplined, organized, servant mentality, patient, passionate

WHAT DOES A SALES ENGINEER DO?

We think of each Sales Engineer as their own store. The mission over time is to ultimately form a long term relationship based on trust, friendship and integrity with somewhere between 3000 to 6000 customers who now become "your" customer. Think of it as becoming a dedicated professional adviser who is a true expert in the products we sell through our amazing training program. Other duties include:

  • Complete our 13 week comprehensive training program for Sales Engineers, Sweetwater University. (find out more here)
  • Making 80-100 outbound phone calls daily to existing customers, as well as forming relationships with new ones, to assist them in making their musical dreams come true
  • Answering questions and giving advice on musical instruments and pro audio gear
  • Educating customers on a wide variety of topics such as guitar tone and amplification, digital audio recording, MIDI and sound synthesis, drums, live sound and countless other topics
  • Following up on orders or troubleshooting a gear issue in partnership with our Tech Support team to provide outstanding customer service
  • Designing sound systems or selecting gear for churches, schools, recording studios, live venues and the like
  • Constantly learning about new products and advising others, be they customers or team mates

Picture living in a community where it's safe to walk down the streets at night, with minimum traffic, clean air, the most affordable housing market of any city in the country, great schools, a thriving music scene, and countless other "quality of life" choices. Think about having a career you can grown with and an excellent benefits package, while receiving both the immediate and long-term satisfaction you've always wanted.

We suggest you watch the video conversation with our Sales Engineers, and then fill out our on-line application. You'll then be contacted by one of our Talent Acquisition Specialists.

This could be the career in the music industry you have always dreamed of. Why wait? We'd love to take a look at your application.

4D (4th Dimension) Database Programmer

A Database Programmer is responsible for continuing the development of our custom business management package running on 4D and PostgreSQL, supporting over 500 users.

This is a full-time position that requires relocation to our headquarters in Fort Wayne.

Qualifications:

  • Expertise in Visual Basic, C#, and SQL (4D knowledge is ideal)
  • Desire for a modern design and user experience
  • Two years of programming experience
  • High level of common sense and business judgment
  • Willingness to keep up to date on all new technologies
  • Sense of urgency and ability to thrive in a fast-paced environment
  • Preferred experience in Cocoa, Objective C, or Swift

Send your resume, supporting documents, and questions to jordan_applegate@sweetwater.com.

Graphic Designer

Sweetwater is seeking to hire an experienced Graphic Designer to our Marketing team. As a Designer, you will work with and support the Director of House of Worship Marketing with creative and graphic design concepts based on the direction and branding of Sweetwater and associated companies. You will be responsible for designing both print and digital media including emails, landing pages, banners, graphics, catalogs and brochures. We are seeking someone who is a motivated, self-starter who has strong design skills, can provide day-to-day marketing support and is experienced in Adobe Creative Suite and the Mac platform.

Qualified candidates will be responsible for the following tasks:

Designing and formatting marketing materials including: catalogs, brochures, proposals, presentations, flyers, postcards, newsletters and event invitations

Managing collateral projects as defined by the Marketing Director: content collection, production and printing/distribution and inventory

Assist in planning of HOW events, trade shows and other corporate events, which includes any preparations required for company participation

REQUIREMENTS

• Excellent command of graphic design principles and practices, formats, typography, printing & layout
• Excellent project management skills, with an ability to multitask and prioritize projects to meet deadlines
• Advanced proficiency with Adobe InDesign, Photoshop, and Illustrator
• Demonstrated experience with high-end graphics, marketing or production environment
• Excellent verbal and written skills, attention to detail and a high level of customer service skills
• Bachelor’s Degree in Graphic Design/Communications or Marketing or equivalent experience
• 3+ years graphic design experience. 1+ years marketing experience
• Experience with music instruments and pro audio technology a plus
• Experience with the House of Worship market a plus, but not required
• Experience in retail a plus

Relocation to our headquarters in Fort Wayne is required; as with all positions at Sweetwater, working from home is not an option for this position. Please fill out this online application and send your online portfolio to jordan_applegate@sweetwater.com.

Guitar Eval Technician

Sweetwater is seeking several qualified candidates to join our Guitar Gallery Service Department.

Job duties include:

  • Guitar tech skills to effectively assess the condition of guitars, and prepare them for inventory and sale by doing minor set ups/adjustments while completing our 55 point inspection
  • Maintain inbound data logs
  • Ability to stand for long periods of time and lift 25-30 pounds
  • This position demands awareness of a time sensitive

schedule and adherence to our procedures to efficiently process our guitars.

You would be working in a fast paced, team environment. Living in the immediate Fort Wayne area is required. Please fill out this online application. You will have an opportunity to attach an email and cover letter to your application.

IT Support Technician

Job Summary

IT Support Technicians are responsible for accomplishing a variety of IT related tasks throughout the diverse Sweetwater enterprise. This work includes maintaining, repairing, and troubleshooting desktops, laptops, printers, IP phones and network devices. This is fast paced position requires a candidate with amazing customer service skills and the ability to maintain composure in stressful situations. This position allows for a flexible schedule including Saturdays and evening shifts to support normal business operations.

Key Qualifications

  • Great customer-facing communications skills; in person, on the phone and via email
  • Flexibility and adaptability to thrive in a fast-paced, highly-demanding, constantly changing environment
  • Self-motivated with a strong sense of ownership, urgency and drive
  • Strong personal computer troubleshooting and problem resolution skills
  • Ability to provide hardware and software technical support for Macs and iOS devices
  • Passionate about electronics and consumer products
  • Conceptual understanding of IP networking
  • Basic IP network troubleshooting skills
  • Ability to support cases and advocate for the user. “Own” the issue and facilitate technical support from the initial contact to resolution including escalating when necessary

Bonus Qualifications

  • Knowledge of scripting with Bash or Python
  • You are the kind of person who tries to improve whatever crosses your way
  • You are handy, are not afraid of building, changing things
  • Experience with vLans

Relocation to our headquarters in Fort Wayne is required; as with all positions at Sweetwater, working from home is not an option for this position. Please fill out this online application and send your online portfolio to jordan_applegate@sweetwater.com.

Keyboard Artist

We're looking for an amazing keyboard artist to take on the unique and exciting role of educating our customers on everything from grand pianos to keyboard controllers. This is a dream job for someone who loves keyboards, plays them fantastically, and communicates that passion to others. Our ideal candidate will have a wide range of knowledge on these products and not be intimidated by new technology. You'll be extremely comfortable on-camera and able to express genuine excitement about the products. Prior experience appearing in product or educational videos is a huge plus.

It also goes without saying that you'll be a terrific musician who'll lend instant credibility when demonstrating the products and talking about your background.

We are going to ask interested candidates to not only apply for this position here at our career site, but to also send us a sample video. This could be as simple as something shot on your smart phone. We'd like to see a video that's no more than five minutes long that includes you playing and demonstrating the product, describing its features and benefits, and communicating why it's something our customers would find compelling.

Please apply here at sweetwater.com/careers and attach a link to the digital copy of your sample video in the box marked "Profile" on our application. This is a full time position with a great benefits package. Since all videos are filmed here at our amazing headquarters, you'll need to relocate to Fort Wayne, Indiana. Sorry, we are not looking for someone to do this from a remote location.

Print Shop - Graphic Designer

Sweetwater is seeking a full time Graphic Designer with a keen creative eye and experience in the signage industry to join our Marketing team. Our ideal candidate will have a basic understanding of Graphic Design, a working knowledge of Adobe Creative Suite with a strong emphasis in Illustrator. Experience with digital printing as well as signage design, production, fabrication, and installation is a plus. If you’re right for this job, you’ll have an innovative mindset, a team oriented positive attitude, and a “can do” work ethic.

Shipping Specialist

We are looking for experienced Shipping Specialists to help accommodate our growth. If you are a self-driven, detail-oriented individual who likes working in a fast-paced environment, then you would be a great fit!

Skills desired:

  • Ability to lift heavy objects (more than 50 lbs.)
  • Flexible hours based on customer demand (sometimes on short notice)
  • Dependable with a great attitude
  • Team player with good communication skills
  • Must be laser focused on detail
  • Ability to work under pressure and meet productivity rates and deadlines

Please apply via the link below. You may direct any questions to chad_edmonds@sweetwater.com or call 260-432-8176 x1056

Web Designer

We are looking for a full-time Web Designer to help shape the next phase of our incredible online growth. You will handle the design and HTML/CSS for landing pages, micro-sites, user interfaces, email marketing, merchandising tiles, banner ads, and other online marketing. In this position, you will work in a fast-paced, collaborative environment with a great team of fellow Designers, Photographers, Writers, and Programmers.

Skills desired:

  • An eye for great design, layout, color, and product presentation
  • Keen understanding of semantic HTML markup
  • Experience in CSS styling, including CSS3
  • Background in developing for cross-browser compatibility
  • Expertise in Photoshop, including file formats, optimization, and image spriting
  • Attention to detail
  • Ability to work on multiple projects at once
  • jQuery and JavaScript experience is a plus

Relocation to our headquarters in Fort Wayne is required; as with all positions at Sweetwater, working from home is not an option for this position. Please fill out this online application and send example URLs to jordan_applegate@sweetwater.com.

Web Developer (Front-end)

Legend tells of a HTML/CSS/JavaScript Ninja, skilled enough to build flawless user interfaces from scratch. Wielding the power to convert online window shoppers into fanatical customers. Unencumbered by WordPress templates or Bootstrap. Are you the Ninja the legends speak of? If so, we summon you.

Sweetwater is searching for an experienced Front-end developer to help us build our expanding online retail empire. You will join an amazingly creative team of developers using state-of-the-art tools and technology to develop the custom codebase for Sweetwater.com.

You will help update and maintain our current code as well as designing, developing, and enhancing the UI and UX of Sweetwater.com. Additionally, you'll contribute to the continuous expansion of our reusable component and pattern libraries, as well as bring your own unique views and ideas to the table. Our team is united to give customers an amazing experience through every aspect of the website. Together we seek out innovative web experiences and industry revolutionizing ideas.

Minimum Skills & Requirements
Solid mastery of HTML and CSS, without shortcuts like Bootstrap, Foundation or pre-built WordPress templates
A background in responsive and mobile-first design
Understanding of the roles of UI and UX in design and development
Thorough understanding of vanilla JavaScript programming, not limited to frameworks such as jQuery
Experience working with cross-browser quirks and compatibility issues
The ability to take a project from conception through wireframing, mockup, and development using applications like PhotoShop, Experience Design, or Sketch
A passion for solving problems and attention to detail

Bonus Skills
Experience with CSS preprocessors such as SASS and LESS
Experience with front-end frameworks such as Vue.js, Ember, and React
Familiarity with build systems and code bundlers such as Gulp and Webpack
Familiarity with PHP and MVC development patterns
Experience with version control systems such as git
A background in designing and developing for eCommerce

We function best as a unified team, so relocation to our headquarters in Fort Wayne is required. As with all positions at Sweetwater, working from home is not an option. Please fill out this online application and send example URLs to jordan_applegate@sweetwater.com. (P.S. We'd love to see your GitHub account!)

Web Programmer (PHP/MySQL)

We’ll go ahead and assume that since you’re reading this, your experience is not as a dog catcher or pearl diver. You’re a web programmer, but not just any web programmer. You write irresistible code from scratch, because pre-built WordPress templates are for noobs. You know once you start typing, you’re going to deliver the kind of customer experience that customers want to...well...experience.

Sound a lot like you? Then get in here! Sweetwater is looking for an experienced web programmer to become a part of our internet retail juggernaut. You will join an amazing team of developers just like you (not just like you, that would be confusing – and creepy) using state-of-the-art tools and technology to develop the custom codebase for Sweetwater.com. You will also help us handle cool, challenging projects such as leveraging big data to personalize the shopping experience, driving behavioral marketing, enhancing site performance, and increasing security. We work as a team to give every customer an amazing experience, through innovative web applications and industry revolutionizing ideas.

Minimum Skills & Requirements
Must be able to build full-scale web applications in PHP from the ground up
Experience with relational database design and optimization techniques using MySQL (or similar RDBMS)
Understanding of web stack concepts such as HTTP, cookies, headers, profiling, and caching
Understanding of core implementation concepts such as algorithms, data structures, performance, security, and object-oriented programming
Understanding of modern design patterns such as MVC, IoC, and DI
A passion for solving problems and attention to detail

Bonus Skills
Experience with back-end frameworks such as Laravel, Symfony, and Slim
Familiarity with PHP standard recommendations (PSR)
Experience with version control systems such as git
Experience with JavaScript (including jQuery and Vue.js)
Understanding of Linux/Apache

We love working hard as a team and ending our day with a sense of pride, accomplishment and maybe a snack. Relocation to our headquarters in Fort Wayne is required; as with all positions at Sweetwater, working from home is not an option for this position. Please fill out this online application and send example URLs to jordan_applegate@sweetwater.com. (P.S. We'd love to see your GitHub account!)

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