As you look into the possibility of joining our Sweetwater team, it's important to understand that we are experiencing significant and sustained growth year after year. We are humbled by our success, and there are tons of reasons why we continue to grow at this amazing rate. But at the top of any "Why We're Successful" list is one simple truth: we have great people. Our people are not only true professionals at whatever role they fill for us, but also share our relentless passion to dramatically exceed the expectations of every customer, every single time they interact with us. Sweetwater has a very strong culture with a singular focus: to always do the right thing for the customer. Your particular skill set is vitally important to us, but just as important is your mindset. The ultimate question we ask every time we go to make a hiring decision is: will the candidate fit our culture? Do they feel like a Sweetwater person?

So — you might see a job listed here that you feel is a perfect fit for you. Great: please fill out the application for that position, and feel free to attach a cover letter and resume. But if you don't see something that looks like a perfect fit, please don't just throw in the towel. By all means fill out the generic application at the bottom of our list of open positions. Then please attach a note as to why you want to be here and what you feel you have to offer. It might surprise you to know that a lot of our successful team members were "opportunity hires" who, at the time they applied, didn't perfectly line up with an advertised job opening. We looked at their skill set, got creative (hey, we are musicians after all) and figured out what they could bring to the table that would help us grow. So step up to the mic and sing us your song: we're listening.

Before you apply: FAQs and helpful hints from Human Resources

Sales Engineer

Due to our continued phenomenal growth, we are actively seeking sales professionals to join our industry renowned team of Sales Engineers here at our headquarters in Fort Wayne, Indiana.

WHO TYPICALLY APPLIES FOR THIS JOB?

  • Recent graduates of a Music Technology, Audio Production or Music Business program--- or alumni of these types of programs with several years experience since graduation
  • People with music industry experience in retail sales or as a manufacturer's rep, or who work in a recording studio or a live music venue, either as an employee or freelancer
  • Gear Heads: people who love talking about the latest technology with others who share their passion
  • Musicians: people who love performing or writing music that are now at a point in their life where they seek stability and a career (and are maybe tired of living on a tour bus or the uncertainty of "gig" money.)

WHAT DO WE LOOK FOR IN A SALES ENGINEER CANDIDATE?

  • Smart, empathetic folks with strong people skills
  • Great verbal and written communication chops
  • A strong knowledge, and passion for, the gear we sell
  • Words that describe a successful Sales Engineer: Driven, self motivated, proactive, entrepreneurial, disciplined, organized, servant mentality, patient, passionate

WHAT DOES A SALES ENGINEER DO?

We think of each Sales Engineer as their own store. The mission over time is to ultimately form a long term relationship based on trust, friendship and integrity with somewhere between 3000 to 6000 customers who now become "your" customer. Think of it as becoming a dedicated professional adviser who is a true expert in the products we sell through our amazing training program. Other duties include:

  • Complete our 13 week comprehensive training program for Sales Engineers, Sweetwater University. (find out more here)
  • Making 80-100 outbound phone calls daily to existing customers, as well as forming relationships with new ones, to assist them in making their musical dreams come true
  • Answering questions and giving advice on musical instruments and pro audio gear
  • Educating customers on a wide variety of topics such as guitar tone and amplification, digital audio recording, MIDI and sound synthesis, drums, live sound and countless other topics
  • Following up on orders or troubleshooting a gear issue in partnership with our Tech Support team to provide outstanding customer service
  • Designing sound systems or selecting gear for churches, schools, recording studios, live venues and the like
  • Constantly learning about new products and advising others, be they customers or team mates

Picture living in a community where it's safe to walk down the streets at night, with minimum traffic, clean air, the most affordable housing market of any city in the country, great schools, a thriving music scene, and countless other "quality of life" choices. Think about having a career you can grown with and an excellent benefits package, while receiving both the immediate and long-term satisfaction you've always wanted.

We suggest you watch the video conversation with our Sales Engineers, and then fill out our on-line application. You'll then be contacted by one of our Talent Acquisition Specialists.

This could be the career in the music industry you have always dreamed of. Why wait? We'd love to take a look at your application.

Director of Creative Marketing

Sweetwater has a unique opportunity for a seasoned Marketing professional to become the Director of Creative Marketing at our amazing headquarters here in Fort Wayne. We need just the right person who possesses a masterful blend of the following talents:

  • Significant experience in leading and managing large creative teams. You'll combine excellent mentoring, coaching and people skills with the leadership aptitude to hold teams accountable to deadlines in a very fast paced environment that is constantly changing.
  • A pedigree of winning campaigns in marketing products and services. Our ideal candidate will bring us a tangible record of successes, not theoretical excursions that never left the design board or caught on with the consumer. Let's see your electronic portfolio of wins.
  • A servant's heart and a team player. At Sweetwater, it's all about our mission to delight and amaze our customers with outrageous customer service. We are the sum of our many talented parts, so it's not about who had the latest, greatest idea. Having great ideas is cool, but helping a team of people realize and expand upon collaborative ideas is huge. We all are rowing in the same direction here, which is focused on making the Sweetwater experience a little more awesome each day for our customers. Translation: it's an ego less environment.
  • Be wonderful at executing. We have a fantastic team, but like every team they need a gifted leader to ensure the work gets done on time and meets our highest standards . Your job will be to help them realize their full potential by never missing a block or tackle and understanding that the secret to the sauce is all about tweaking the recipe with creative new innovations. Simply put, you'll take the strong talent we already have and develop it to the next level, while selectively bringing in new team members as we grow.

If you have a passion for the products we sell and the industry we are in, that's a significant leg up on other applicants. Your involvement with music needs to be more than just the diversity of your Spotify stream. You need to understand what makes musicians tick and what next new product will excite them. So being a musician yourself is a huge plus. That accomplished, it's all about harnessing the talent that's here to get the job done quickly and know when it's good enough to go to press or hit Send. Again in case you missed it: this is a very fast paced environment.

Relocation to our headquarters in Fort Wayne is a requirement. Please apply here and send a cover letter explaining why you are the perfect person to lead our team of writers, photographers, videographers, print marketers and content experts to jeff_mcdonald@sweetwater.com.

Guitar Eval Technician

Sweetwater is seeking several qualified candidates to join our Guitar Gallery Service Department.

Job duties include:

  • Guitar tech skills to effectively assess the condition of guitars, and prepare them for inventory and sale by doing minor set ups/adjustments while completing our 55 point inspection
  • Maintain inbound data logs
  • Ability to stand for long periods of time and lift 25-30 pounds
  • This position demands awareness of a time sensitive

schedule and adherence to our procedures to efficiently process our guitars.

You would be working in a fast paced, team environment. Living in the immediate Fort Wayne area is required. Please fill out this online application. You will have an opportunity to attach an email and cover letter to your application.

Service Counter Administrator

Service Counter Administrator is responsible for all Service department inquiries from local traffic: repair drop off, repair pickup, and parts requests for both electronic and guitar repairs. This includes completing the intake process for repair drop offs and having a full knowledge of our billing policies for both warranty and non-warranty work. Additionally, working with retail store to make contact with customers that have dropped off repairs after hours to ensure proper information has been communicated. Also works with the Repair Coordinator team to assist with outbound shipping and pickup of completed repairs. Will be required to have an understanding of how to best utilize resources to provide customers with a complete experience with our Service Department.

This role is the liaison between local customers and Service, and as the face of the Sweetwater Service Department, must understand what it means to provide the "Sweetwater Difference" with every customer interaction.

Ideal candidate will posses:

  • Operational knowledge of the gear that we sell and service: guitars, PA systems, keyboards, amplifiers, stage gear, etc
  • Ability to listen to a reported problem and come up with the best solution to "take care of the customer"
  • Capacity to multitask and pay close attention to detail
  • Ability to lift up to 50 lbs. continuously throughout the day
  • Willingness to perform other service-related administrative duties

If interested, please submit application to: https://www.sweetwater.com/careers/opening/121

Shure Sr. Sales Development Representative

Shure Incorporated, one of our trusted vendor partners, has an exciting career opportunity here at our Sweetwater headquarters in Fort Wayne. If after reading the Shure job description you have an interest in the position, you will need to apply at Shure's employment website.

To apply for this position, please visit the Shure employment site.

Here now is the job description supplied to us by Shure:

Shure has an opportunity for a Senior Sales Development Representative to join our team. In this position you will support Shure with the sales, marketing, and merchandising team at Sweetwater Sound Inc., a premium authorized Shure Incorporated channel partner. This position will be based in Fort Wayne, Indiana at the Sweetwater Campus. In this role you will work collaboratively with the operational sales support team, to play a critical role in generating, qualifying, and pursuing marketing generated leads and providing feedback on which programs / activities generate the best leads.

Representative Duties:
Work closely with Sweetwater Sales Engineers to drive technical awareness, Shure brand building, and serve as an on-site Shure resource to Sweetwater.
Integrate with the Sweetwater team and be a part of their overall culture.
Identifies, researches, evaluates and prioritizes market leads and opportunities to reach potential customers outside of current Company revenue stream.
Supports education programs and presentations with Sales Management and Applications Engineering to increase awareness and understanding of the benefits of Company product categories.
Support the Sweetwater sales team as a technical consultant for high-stakes customer projects.
Interface with Merchandising regarding order inquiries, product availability, sell through, and reviewing/editing product descriptions on the website and in the database etc.
Stay current on Shure products, technology, marketplace, and their practical application, as well as competitive products.
Work closely with the Business Leader to communicate opportunities for growth.
Communicate regularly with technical support at Shure stay completely up to date on Shure technology.

Monthly visits to Niles HQ for associate training and education

Have knowledge of Marketing Plan between Shure and Sweetwater and work with Shure Business Leader and Channel Marketing team on execution as directed

Lead qualification:
Must be able to identify sales ready prospects and cross-sell/up-sell during the tele-qualification process.
Understand product fit for customer needs and overcome competitive sales objections while positioning product against competition.
Ability to articulate and deliver prepared sales messaging for Shure products/solutions to move potential customers through the buying process ultimately leading a purchase.
Provide closed loop lead reporting back to sales and marketing management.
Partner effectively with supported sales team to schedule calls with prospective customers and ensure timely and effective handoffs.

Requirements:
Bachelors degree in relevant professional field.
Minimum of 5 years of experience using skills as a seasoned, experienced professional with a comprehensive technical knowledge of audio principles and products.
Market experience in MI retail, broadcast, integration, and/or production a plus.
Demonstrates good judgment in selecting methods and techniques for obtaining solutions for difficult assignments and of diverse scope.
Able to work on problems of diverse scope where analysis of data or situations requires evaluation of identifiable factors.
Excellent communication and presentation skills.
Ability to handle multiple assignments.
Detail oriented, professional, ambitious, well-organized, and good time management skills.
Positive attitude, team oriented, self-starter who can work alone and in a collaborative manner to achieve goals.
Knowledge of CRM related applications and marketing automation applications.
Must be willing to be located in Ft. Wayne, IN.

Web Designer

We are looking for a full-time Web Designer to help shape the next phase of our incredible online growth. You will handle the design and HTML/CSS for landing pages, micro-sites, user interfaces, email marketing, merchandising tiles, banner ads, and other online marketing. In this position, you will work in a fast-paced, collaborative environment with a great team of fellow Designers, Photographers, Writers, and Programmers.

Skills desired:

  • An eye for great design, layout, color, and product presentation
  • Keen understanding of semantic HTML markup
  • Experience in CSS styling, including CSS3
  • Background in developing for cross-browser compatibility
  • Expertise in Photoshop, including file formats, optimization, and image spriting
  • Attention to detail
  • Ability to work on multiple projects at once
  • jQuery and JavaScript experience is a plus

Relocation to our headquarters in Fort Wayne is required; as with all positions at Sweetwater, working from home is not an option for this position. Please fill out this online application and send example URLs to jordan_applegate@sweetwater.com.

Web Developer (Front-end)

Do you have an eye for detail? Are you passionate about designing and developing cutting-edge solutions to front-end challenges? Do you work well with programmers to integrate back-end systems with front-end user experience? Do you like slides and pool tables in the workplace? If you said "YES!", then we want to hire YOU!

Here's what we're looking for:

  • Great designer, skilled in UI/UX/responsive design and development
  • Master of hand coding HTML, CSS, JavaScript, and jQuery
  • Expert in event-driven Javascript programming and integrating front-end development with back-end systems
  • Skilled at testing and fine-tuning front-end performance
  • Familiar with version control such as GIT and CVS
  • History of working with content management systems such as Wordpress
  • Knowledgable in web and accessibility standards as well as progressive enhancement
  • Familiarity with PHP, MySQL, and CSS preprocessors such as SASS is a plus

Relocation to our headquarters in Fort Wayne is required. Like all positions at Sweetwater, working from home is not an option. Please fill out this online application and send example URLs to jordan_applegate@sweetwater.com.

Web Programmer (PHP/MySQL)

Sweetwater is seeking an experienced web programmer to help shape the next phase of our incredible online growth. You would join a creative team of programmers, designers, and writers to develop and grow www.sweetwater.com, as well as several other websites and online marketing projects. We are a hard-working, nimble team. We build our code internally, from the ground up, using modern tools and technology. We are passionate about giving customers an amazing experience, and reflecting that in every aspect of the website. We work hard and play hard - our campus amenities include a restaurant, workout facility, racquetball court, arcade, concierge service, and more.

Skills & Requirements

  • Must be proficient in a Linux/Apache/MySQL/PHP environment (We are more interested in your general programming ability, but real-world experience with PHP and MySQL is required)
  • Strong experience with CSS/HTML
  • Strong experience with JavaScript (ideally including jQuery)
  • Strong understanding of programming techniques related to performance and security
  • Strong understanding of relational database design and optimization techniques
  • Strong understanding of Linux/Apache
  • A passion for solving problems and attention to detail
  • Several years experience in a professional business environment

Relocation to our headquarters in Fort Wayne is required; as with all positions at Sweetwater, working from home is not an option for this position. Please fill out this online application and send example URLs to jordan_applegate@sweetwater.com.

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