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Press Release
March 22 2007
For Immediate Release
Media Contact: Christopher Guerin, Vice President of Corporate Communications, (800) 222-4700 ext. 1030
Sweetwater Launches Pro Tools Resource Center
- Leading music technology retailer enhances online technical support -

Fort Wayne, IN, March 22, 2007 - Sweetwater Sound Inc. has launched a new Pro Tools Resource Center on its www.sweetwater.com website to provide the most comprehensive online technical support in the industry for Pro Tools users. The new free service is designed to provide the most up-to-date information on Pro Tools systems, for the beginner as well as the professional recordist.

Sweetwater founder and president Chuck Surack said, "At Sweetwater, we strive to provide the finest customer service and support in the industry. We are constantly working to improve our ability to help our customers get the most out of the products they purchase from us. With that in mind, we're proud to announce the addition of our new Pro Tools Resource Center."

The new online resource is at http://www.sweetwater.com/feature/ptresources. It features a step-by-step pictorial guide on how to register Pro Tools, including a tutorial on setting up an iLok account. It also includes a comprehensive list of the most frequently ask Pro Tools questions, information about hardware compatibility, a thorough and detailed troubleshooting section, and a Pro Tools Forum visited daily by other Pro Tools users.

The resource center's searchable Knowledge Base of more than 6,000 articles is a joint effort of Sweetwater's tech support team and the writers at Digidesign support.

Also featured on the new site are "learn as you go" videos produced by Groovebox.com for the Pro Tools beginner.

The Pro Tools Resource Center is easy to navigate, and offers clear and complete advice from the experts.

Surack concluded, "Sweetwater has helped tens of thousands of people get started with Pro Tools over the years, and this site was developed to answer the most commonly asked Pro Tools questions. If you're just entering the wonderful world of Pro Tools recording or have questions about your existing system, Sweetwater's Pro Tools Resource Center is here to help."

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