Sweetwater Recognized as One of America's Best Customer Service Brands by Newsweek

Sweetwater, the world's leading music technology and instrument retailer, has been named to Newsweek's list of America's Best Customer Service 2022. The honor recognizes the nation's leading companies committed to the following areas: quality of communications, professional competence, range of services, customer focus, and accessibility. Sweetwater ranked #1 in Newsweek's Best Companies for Customer Service list in 2019, and was named to its list of Best Online Shops earlier this year, as well.

The 2022 Best Customer Service list was selected based on an independent survey of more than 25,000 U.S. customers. Newsweek sourced whether or not shoppers would recommend brands - both online retailers and service providers - spanning 161 product categories, including leisure, beauty, clothing, and home goods. The final list highlights the top 3-5 brands leading their respective industry categories.

"Sweetwater is thrilled to be recognized once again by Newsweek, and we cannot thank our incredible employees enough for their dedication to our valued customers day in and day out," said John Hopkins, President and CEO at Sweetwater.

Sweetwater's top priority is to ensure a meaningful and engaging shopping experience, and the company continues to invest heavily in building out a robust, highly qualified customer service team. Despite the rapidly changing nature of retail, consumers remain dedicated to brands and retailers with which they feel comfortable, and encouraged, to develop a long-term relationship. Sweetwater's commitment to excellence and providing the best online and offline experience is what keeps its customers coming back after 40+ years.

"Over the past year we've seen significant market volatility and supply chain challenges that, if mishandled with shoppers, can cause lasting damage to the relationship," continued Hopkins. "Sweetwater, however, has navigated through it all while successfully maintaining the trust and loyalty of our customers. We look forward to continuously improving ourselves in order to further build upon the personal connections we create."

Newsweek worked with Statista, the respected global research firm, to highlight brands leading their industries.

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