Sweetwater Recognized as One of America's Best Online Shops by Newsweek

Sweetwater, the world's leading music technology and instrument retailer, has been named to Newsweek's list of America's Best Online Shops 2021. The annual award recognizes the nation's best companies providing the most convenient, reliable online shopping and customer experience. Sweetwater ranked 4th within the Musical Equipment category. In 2019, Sweetwater ranked #1 in Newsweek's Best Companies for Customer Service list for receiving high marks from customers in a survey of regional and national retailers.

The Best Online Shops 2021 were selected based on an extensive research effort that began with a thorough screening process. Newsweek performed detailed testing of each online shop and conducted a nationwide survey of over 8,000 American online shoppers.

Survey participants were asked to evaluate online shops on Trust & Security, Structure & Usability, Payment, Purchase & Delivery, Service & Communication, Technical Performance, and Likelihood of Purchase. Out of the thousands of online retailers Newsweek evaluated, only 1,000 have been awarded in 8 industries and 39 different categories, and Sweetwater is ecstatic to be recognized as one of Newsweek's awardees this year.

"We're honored to be recognized by Newsweek again. We thank all of our employees for their passion and hard work, and our customers for trusting us and recognizing our dedication," said Sweetwater Founder & CEO Chuck Surack.

Sweetwater's approach to serving its customers has always been about creating meaningful experiences and building long-term relationships. In order to serve its customers in the best possible way, the company has put an incredible amount of effort into building a unique omnichannel shopping experience. As the digitization of shopping has increased, Sweetwater has moved quickly and nimbly to meet its customers where they are, while also not losing sight in the value of 1:1 experiences. Sweetwater's commitment to excellence and providing the best online and offline experience is what keeps its customers coming back after 40+ years.

"Creating an experience that customers will look forward to coming back to has always been our priority at Sweetwater," continued Surack. "Our business is built on creating personal connections and doing the right thing. For us it's never about a sale, it's about providing the best experience and doing right by our loyal customers."

Newsweek worked with Statista, the respected global research firm, to highlight brands leading their industries. To see the results of the survey, click here: https://www.newsweek.com/best-online-shops-2021.

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