"I'm running Pro Tools on a PC and getting DAE 6010 errors. What can I do?

According to the Sweetwater Technical Support department this can be caused by several things. Some solutions are:

Go to your Start menu, Settings, Control Panel, Multimedia (or Sounds & Multimedia if in WinME), Devices, and then double-click on Audio for Digidesign Multimedia Devices. Click on 'Do not map through this device' and 'Do not use audio features on this device' and hit OK. Then restart your computer.

Make sure DMA is ON for your Hard Drives and Auto-Insert Notification is OFF on your CD-ROMs. Right-click MY COMPUTER, select PROPERTIES. Select the DEVICE MANAGER tab and expand (Press the + sign) Disk Drives. Double-click on any and all Generic IDE hard drives and select SETTINGS tab. Make sure DMA is checked, and if not, click it on. Windows will give you a prompt. Hit OK.

Some newer computers will not have a DMA box available. These will not show the Generic IDE, but will display the name and model number of the hard drive. This is usually OK unless you're using a Digi 001 system. If you are having problems with your Pro Tools CPU conflicting with other tasks, you can find some solutions in our PC optimization guide located in the of our website.