The product MidiIllustrator on the following page of your website is being misrepresented:
I have emailed Sweetwater support twice regarding this issue in the last two weeks but received no response.
If you are referring to a genuine program by ECS Media then please amend the product description immediately; it has clearly been plagiarised from our website at:
Thank you for your cooperation,
[cough cough] Pick up the phone and call them!
I just don't know of many legitimate businesses which resolve their issues by posting in internet forums. Do you?