Re: PMI Group opinions
I am sorry for the delay, as I have not been on this group in some time, or I would have answered you earlier. First of all, the unit performed fine in our shop. It is not in our best interest to return a unit to you that has a problem. Second, I do not make these units, but I do sell them and service them. We have sold countless numbers of these units. We have had a couple with a trace crack, or a bad regulator, but nothing more in percentages than any other manufacturer sees in the field.
Originally posted by wildplum
While I respect the right of Alan Hyatt of the PMI Audio Group to express an opinion, I am not sure I trust much of what the PMI Group says. Here's my tale of woo.
Back last Fall, I bought a Signature One from PMI. To test it out, I plugged it into a little mackie (1402). It seemed to work. But when I wired it into my patch bay (an Audio Accessories bay, true pro and not cheap), all I got out of the unit was a loud whinnneee. Worst, several of my other devices (things like a Manley ELOP) produced noises as well. Removing the Signature One from the bay eliminated the noises. So, I contacted PMI. To their credit, they allowed me to return the unit for repair. But they couldn't find anything wrong with it. I had a long conversation with one of their techs. He said he had had it plugged into a little Mackie for several hours and couldn't produce a whinniing noise. (Duh, ya i knew that.) They couldn't find anything wrong with it. So, thinking it must be something I did, I allowed them to send it back to me. Mistake. The unit still is unusable, still produces a whinning noise when plugged into my patch bay. On futhter tersting, it also produced strange noise in my 03D console when plugged directly into that board. But it does pass the Mackie test. Since then, I've learned from others that a number of these units have had power supply related problems. Yet, PMI never mentioned that to me.
The long and short of it, I am stuck with a unit the PMI says has nothing wrong with it, yet the unit is completely unusable in my studio.
When you interface a unit to another unit, that does not automatically mean there is not an issue with how your interfacing it. A bad patch bay jack, a bad wire, a floating ground issue out there all can play havoc with a unit. Now how you learned about a power supply problem that does not exist is beyond me. The IX-One's supply is quite beefy and not a problem. Fletcher at Mercenary said the IX-One was one of his favorite units in the line.
I am sorry that you have a problem, but at the same time, I do not remember you calling us to tell us about it. In either case if it passes the Mackie test as you say, then the unit works, so there must be another issue...perhaps a cable wired improperly. The pin configuration for the IX-One is pin2/hot, pin3/neutral, and pin1/ground. Try by-passing your patch bay. If it works then your issue is in the bay, not the unit. I do not know how your bay is normaled or wired for that fact, so you should by-pass it and try the IX-One again.
We are always happy to look at it again for you. What can I say if it tested out correctly in our facility. Your obvioulsy angry, but you are taking that anger out on us by saying we are not to be trusted! The unit works with your Mackie so what does that tell you? It is not our job to install or troubleshoot your system, but we do stand behind the product.
PMI Audio Group has an excellent reputation. We do not give false information and we do not return units that don't work. If we were unable to find a problem that "may" exist, then that is our error, but that has nothing to do with trust. Again, I am sorry "you" have an issue. You're the only one out there with this unit that does, so again, we are happy to look at it for you, but you will have to call us for an ATR. Otherwise, I suggest you get a professional in there to interface and troubleshoot your setup.
Last edited by alanhyatt; 07-07-2002 at 01:24 PM.
PMI Audio Group