Still need help with Protools

[BigDudeCrew]

Hey Everyone,

It's the Big Dudes again. We're still in a pickle. We keep getting "Access Violation Occurred" when we try to load up our protools... and it's very frustrating.

We have tried 1) running a "misconfig" to stop the other programs that run on startup from interferring with the program, 2) repairing the program with the installation disk and 3) erasing all of the DAE preferences from the hard drives (Matt from from sweetwater was nice enough to offer us this solution. Thanks Matt). And yet, still no protools.

We are thinking that perhaps it may have something to do with the iLoks that we have, but we're not too versed at the Protools stuff, so we're not sure if this is the problem either.

The program was working fine, then we took about a month and a half break, and now this.

We're running on a Dell Latitude D 600 with about 11 GB of free space on the C Drive.

Any advice that anyone can offer would be greatly appreciated.

Thanks in advance.

THE BIG DUDES

[EC_Beast]

Have you ran any updates on your computer since you've let your computer sit? Perhaps Service Pack 2?

[Audioholic]

did you try trashing the digidesign database folder on all yoru drives???

[BigDudeCrew]

No we haven't run any updates yet. We're actually thinking that it may be a problem with the actual computer, because now the internet is acting up and we tried to download another program on it yetsreday and there were problems. However, we will definitely try the service pack 2 when we get to it. Thanks for the advice.

[BigDudeCrew]

Yeah, we did trash the folder on all the drives. That's what we thought the problem was the first time we tried it and the error message popped back up. So we went and erased the preferences on our C and E drives, and also deleted all of the reference log notes that get written every time the message pops up. Still nothing.

We're going to see about getting the updates downloaded and see what happens with that.

Thanks for the advice.