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Welcome to Sweetwater's Pro Tools Resource Center

At Sweetwater, we've helped thousands of people get started with Pro Tools|HD, LE, and M-Powered systems. We've developed this site to answer many of the most common Pro Tools questions. No matter which version of Pro Tools you're using, look here for information about compatible hardware and software, setting up your first Pro Tools session, or anything else you need to make your Pro Tools experience positive and productive. Be sure to check out the Sweetwater Knowledge Base, featuring over 6,000 helpful articles on Pro Tools!

Registering Pro Tools and Activating Avid Software
One of the most important first steps you can take is registering your Pro Tools hardware and software, and activating your plug-ins. This ensures you receive the most recent software versions. Registration isn't complicated! Just follow these instructions.
Getting Started With Pro Tools
We've assembled a series of helpful tutorials to help you get up and running in Pro Tools as quickly as possible. From installation to setting up virtual instruments, look here for valuable tips.
Troubleshooting Pro Tools
In the event you should experience difficulties while using Pro Tools, we can help! This section guides you through troubleshooting your system and getting you back up and recording.

The Avid website offers extensive information.
Avid (including Digidesign) Support Page
Pro Tools Downloads
Pro Tools Knowledgebase
Pro Tools Support Contacts
Avid Account Login (to activate new products and download registered installers)
Pro Tools Plug-in Compatibility Grid
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1. Pro Tools 10 FAQs
2. Pro Tools 10 Activation Guide
3. Mac OS X 10.7 Lion Optimizations and Troubleshooting for Pro Tools
4. Windows 7 Optimizations and Troubleshooting
5. Getting Strike or Transfuser to authorize when installing to a Pro Tools 10 system
6. I get an error message in Pro Tools, but I'm not sure what it means. How can I solve it?
7. Optimizing Your PC for Pro Tools
8. How do I delete my temporary preferences and databases in Pro Tools?
9. Trashing preferences and databases for Pro Tools 10 in Mac OS x Lion
10. When I launch ProTools, I get several messages to authorize various products and plugins. Why is this?
More Troubleshooting Articles »


DigiDesign Tutorials

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