Tech Tips: Always Look For The Obvious When Troubleshooting

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Always Look For The Obvious When Troubleshooting
10/31/1997

True Story (names have been omitted to protect... someone)

Customer call to Sweetwater's Technical Support Department: "I cannot get my (insert name of device here) to eject a disk."
After 15 minutes of support and the customer becoming upset that his new unit was defective, it turned out that he did not have a disk in the drive to eject.

So, our TTOTD: Always look for the obvious when troubleshooting - the time you save may be your own!

Other Techtips from October 1997:
October 31 - Always Look For The Obvious When Troubleshooting
October 30 - Questions (and Answers) On Event's New Digital Audio Cards
October 29 - "Will the K2500RS Read Akai and Kawai Formats?"
October 28 - Reliable Metronome's - Sound Manager or MIDI
October 27 - Compatibilities with Digidesign Pro Tools III and PT|24
October 24 - Quick Deleting of K2000/K2500 Banks
October 23 - Bug Report: Kurzweil K2500 2.52 O/S
October 22 - How To Find Out If You're Compatible With Event's Audio Cards
October 21 - More Help With Zip Files On A Macintosh (K2500 O/S Upgrade)
October 20 - Apple PowerMac 7300 and Hard Drive Sleeping
October 17 - Windows 95 Com Port Compatibility With Opcode 64x
October 16 - More On Transferring KRZ Files From A Macintosh
October 15 - Incompatibilities With Audiomedia III and Windows Cubase
October 14 - Finding Unused Sample #'s on K2000's
October 13 - More On Compatibilities With Pro Tools 24
October 10 - Potential Problems With Samplitude
October 09 - Will The Digidesign ADAT Interface Work With Pro Tools 24?
October 08 - Running An Iomega Jaz Drive With Glyph Drivers...
October 07 - Kurzweil K2500 v2.5.2 Update Compatibilities
October 06 - MultiSession Audio CD's??
October 03 - Compatibilities Between Pro Tools Project and Waves MultiRack
October 02 - Updated Info With Cubase VST 3.5.2

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