Sweetwater’s FREE 2-Year Total Confidence Coverage Warranty

Extra peace of mind at no extra cost.

Save money with FREE parts and labor

Get back to making music with the industry’s fastest turnaround time

Fix it the first time with our award-winning, factory-certified Service Department

We've got your back

At most music stores, customers have to spend an extra 10% to 30% of an item’s cost to make sure their gear is covered beyond the manufacturer’s warranty.

You don’t have to pay hundreds of dollars – or even more – for extra gear protection at Sweetwater!

Our Total Confidence Coverage Warranty gives you 24 months of coverage backed by our team of Sales Engineers, Support Specialists, and our factory-certified Service Team at no extra cost.

Sweetwater’s Award-Winning Service Department

Treat your gear right with warranty service provided by our on-site, award-winning, and factory-certified Service Department, authorized to repair virtually every piece of gear we sell.

If we’re not authorized to service a piece of gear, we will work directly with the manufacturer for service so you don’t have to worry about it!

Terms and Conditions

Is this the same as the manufacturer warranty?
The Total Confidence Coverage™ 2-year warranty is exclusive to Sweetwater and should not be confused with a cooperative warranty from any manufacturer. We stand behind the products we sell to you and we want you to be completely confident in the products you purchase from Sweetwater. Please note, your purchase constitutes acceptance of these Terms and Conditions.
Where do I send my gear for TCC warranty service?
To obtain our warranty service, you will need to send your gear directly to Sweetwater, not the manufacturer. Just as is the case when you send a product to a manufacturer for repair, you will be responsible for paying all shipping costs — both the cost of shipping your items to Sweetwater and the cost of Sweetwater shipping them back to you.
Is the warranty transferrable?
Although some manufacturers may allow you to transfer ownership of their warranties, Sweetwater’s Total Confidence Coverage is not transferable. Most of the products we sell include a manufacturer’s warranty, but some don’t. Our warranty does not, in any way, change or adversely affect the terms of any product’s existing manufacturer’s warranty, regardless of the length of that warranty, whatever it may be. In turn, if you choose to deal directly with the manufacturer and their warranty (within their stated warranty time frame; of course), it does not adversely affect Sweetwater’s 2-year warranty.
What is covered under warranty?
The Sweetwater Total Confidence Coverage™ Warranty is NOT a “no-fault” warranty. We’re going to do our best to take care of you, but coverage applies only if your product malfunctions under normal operating conditions. Normal wear and tear or abuse to our products is not covered under this warranty. “Consumable” parts, components, and accessories are not covered under this warranty. Some examples of “consumables” are strings, lamps and light bulbs, printer cartridges, drum heads, tape heads, regular and rechargeable batteries, amplifier tubes, etc. Cymbals are not covered under this warranty. The Solid State Logic AWS 948 is not covered by this warranty, but SSL offers an optional extended warranty. Call for details. Click here for a complete list of items not covered under the Sweetwater Total Confidence Coverage™ Warranty.
What isn’t covered?
As musicians ourselves, we really do identify with the frustrations that arise when a piece of gear breaks down, but we have to be realistic and state that we can’t be held responsible for lost work, lost studio time, lost wages, emotional strife, or other ancillary issues that are created when a piece of equipment fails and/or during the time the equipment has been sent to us for repair. What we will do is our very, very best to get your gear back to you in working order as quickly as possible.
Are there any exclusions?
  • Drums and drum hardware are covered for manufacturer defects, but not for normal wear and tear or abuse.
  • Software, in any form, is not covered.
  • Data recovery from faulty hard drives, solid state drives, USB keys, and flash drives is not a service covered by this warranty.
  • This warranty does not apply to Apple products; however, Apple does offer its own great warranty programs — check with your Sales Engineer to learn more about AppleCare+.
  • Products identified as “Used” are not covered by this warranty. See our exclusive 90-day Used Gear Guarantee.
  • Power conditioners, surge protectors, and power regulators are covered under our warranty and will be repaired should they become defective, but this warranty does not cover the repair or replacement of equipment connected to these products or offer any kind of cash value.
Detailed Warranty Exclusion List

AppleCare

All Apple products

All Groove Tubes products

Batteries

Banjo heads

Bows

Brass care

Brass mutes

Brass practice aids

Brushes

CD audio

CD audio consignment

CD blanks

Clothing

Crotales

Cymbals

Cymbal accessories

Cymbal boom stands

Cymbal cases

Cymbal stands

Drumheads

Drumhead accessories

Drumsticks

Drumstick accessories

Drumstick rods

DVD blanks

Gong

Guitar picks

Harmonicas

Harmonica accessories

iLok 3

Instructional books

Instructional videos

Ligatures: clarinet

Ligatures: saxophone

Mallets

Marching cymbals

MIDI loop

Mouthpieces

Orchestral string accessories

Orchestral string pickups

Plug-ins: Avid DSP

Plug-ins: d8b

Plug-ins: Native

Plug-ins: PowerCore

Plug-ins: VS

Printer ink

Processor plug-ins

Reeds

Reeds care

Rosin

Service parts

Sheet music

Snare wires

Software

Sound samples

Strings

Tape cassette

Tape DAT

Tape reel

Tape video/digital

Tubes

Vocal care

Woodwind care

A final word on the 2-Year Total Confidence Coverage™ Warranty

It’s our goal to be fair and offer you real value when you buy gear from us. We also need to make sure that by offering our Free 2-year Warranty, we’re not creating an opportunity for someone who’s less than honest to take advantage of us. So, we reserve the right to accept or reject any product presented to us for warranty coverage. And for the same reasons stated above, we also reserve the right to modify the conditions of this warranty at our discretion.
WARRANTY QUESTIONS?

Call a friendly Sales Engineer!

They know gear inside and out, and they’re musicians just like you. Your Sweetwater Sales Engineer can help with warranty questions or help you find the perfect piece of gear.

(800) 222-4700

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