| A great way to understand the Sweetwater Difference is to listen to our very own satisfied customers. We hope you enjoy this selection of quotes from our clients. Feel free to contact us with your own "Sweetwater Story" - we always love to hear from you. |
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"You folks excel in doing a good job. Simply you "care" if I'm happy - I enjoy happiness. Easy to talk to my sales engineer."
- Ben Mocini
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"Chris Lewis called me twice to update me on the status of my bass. The bass arrived clean, setup and very well packed. Thanks! Great job! I like the setup and inspection of instrument before shipping."
- Jack Weedon
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"Jeff Law is extremely knowledgeable and professional. He was great to work with!"
- Donna Waltz
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"Sweetwater did an excellent job for me. I received exactly what I requested, the product was as it appeared on the site, perfect condition and I received in just two days from my input date. You seem to pay more attention to the detail/ customer."
- Genn Folsom
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"Competitive pricing, free shipping, quick delivery."
- Don Grollimund
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"Very good job! I was blown away by the confirmation telephone call I received to ensure that my purchase arrived on time! Very impressive!"
- Tyler Martin
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"Brian VanDeKeere has been a huge help to me in setting up several sound systems at our district schools. His help has made me look REAL good."
- Reid G. Day
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"Tim has consistently provided excellent service to both myself and my wife. I felt confident that when Tim gave his experiences, they were indeed genuine and that he not only used the products, but many times obtained training directly from the vendor. Another HUGE Sweetwater difference."
- Michael Kohler
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"I am a happy customer, and want to specifically commend Dennis Konicki for his excellent service. It was a leap of faith to try Sweetwater for the first time last summer, but I was impressed with your professionalism and promptness."
- David Townsend
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"Jason has always sold me what I really needed not what I thought I should have. He has shown me ways to do things I did not even know existed, in fact it amazes me just how much your people know. I cannot thank Jason enough for the way he has helped me solve difficult problems."
- Stuart Austwick
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"My sales engineer, Mark Bruhn has been nothing amazing. Although my orders have been small, Mark takes the time to answer all my questions without rushing me. From free shipping and an excellent and informative web-site, musicians can not go wrong with Sweetwater."
- Mark Stys
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"Your telephone sales rep was one of the most helpful and courteous gentleman that I have dealt with in several years. His attitude was absolutely genuine and extremely helpful and made your telephone sales experience very
pleasant. He offered future technical assistance several times during our conversation and actually seemed interested in what I was trying to
accomplish with individual recording equipment."
- Michael Webb
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"David has been the most helpful person that I've ever worked with. Very detailed but yet has a personality that makes you feel at ease when asking for technical advice. My experience with Sweetwater and David will keep me coming back for more."
- Irvin Johnson
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"Stewart always gets me the answers and prices I'm looking for. Lynette always takes care of my order, shipping and any problems I may have. KUDOs to your company and these fine employees."
- Bill Amundson
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"After talking to Joe, who is the best customer service rep that I have ever seen in ANY retail market, you now have a lifelong customer."
- Chad Koenig
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"As I tell all my friends, the tech support from Sweetwater is worth its weight in gold, and you can quote me on that. Once again, thanks a million."
- John Tracy
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"The sales staff was great, in particular Ryan Thorpe. Eager to help and making us a good deal on the purchase. I've had several conversations with tech support, in particular a young fellow named Matt, and have gotten the same eager response to my needs. Very knowledgeable and generous with lots of helpful tips and information. The entire experience has been a joy, and I would recommend Sweetwater to anyone with audio needs."
- George Hammonds
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"Delvin has always shared the knowledge or found the answer if I posed a question he wasn't sure of. He has always returned calls, emails, etc. in a timely fashion. If he couldn't, his asst. Clint has done so for him. In a "state of emergency," Delvin is one of my "go to" guys. His personality and professionalism have gained Sweetwater a long-term client. "
- Kent Bruce
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"Art Hill is the only guy I ever buy from online. His recommendations have always been dead on, and I know I can trust his insight when shopping for gear. The past two times I've purchased from you, I ended up buying something Art suggested that fit the need better than the gear I thought I wanted."
- Nelson Andrews
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"Your service is without a doubt THE ABSOLUTE BEST I have ever had. Your way of assigning a rep to an individual makes it so much easier. Now my questions are answered in no time and I can make a hassle-free decision. "
- Peter J. Gittens
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"David has been great each and every time I have placed an order with Sweetwater. From making recommendations, answering questions, and being very patient with me until I made up my mind about the equipment I wanted. He is a great asset to your company and one of the major reasons I buy from Sweetwater again and again."
- Don Davolio
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"Although my order was only small you made me feel it was important to you. I think it's a great idea to call the customer to let them know what's going on. This makes the buying experience much more personal. Kevin Scott is an asset to your company. I order a lot of musical software online but have never been treated as well as by you."
- Paul Whiting
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"I just wanted to let you know how pleased I am dealing with Patrick Dennis. He has such a nice way of describing the products, and he is not only very friendly, but very professional as well. Good customer service is hard to come by whether is be over the internet or in the grocery store. Most people don't know how to provide service the way Patrick does. I need the kind of knowledge that he passes on to me while we both examine just what my needs are, and I am not going to purchase from anyone else for that reason. I will recommend as many others as I can, I have already started doing that."
- Tony Padayhag
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"Sweetwater seems to be the place to shop with a friendly staff, great catalog, and quick service. I especially liked the phone call follow-ups. Once again thank you for the way a business should be run!"
- Bill Lewandowski
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"I wanted to drop you a note to let you know I appreciate very much, that not just one of the folks in the tech support department called to see if I had my questions answered sufficiently...but two!.....AND TRACKING ME DOWN TO DO IT.....It's assuring to know that you folks care so much about the service end of the deal. I look forward to working with you more."
- Stephen Blanton
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